When you try to open a graphics file, the computer may stop responding (hang), or you may receive the following error message:

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This error message can occur for any of the following reasons:

•	The Ftcolor.ini file may be damaged.
•	The Ftcolor.exe file may be missing or damaged.

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Ftcolor is a component included with the Logitech Fototouch Color software included with the Logitech FotoTouch Color Scanner. Contact Logitech for information about resolving this error message.

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The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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