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General Protection Fault Running Add New Hardware Wizard

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
View products that this article applies to.
Article ID:177784
Last Review:November 15, 2006
Revision:1.2
This article was previously published under Q177784

SYMPTOMS

When you use the Add New Hardware wizard to add hardware to your configuration, you may receive the following error message:
Setupx.dll caused a general protection fault in module krnl386.exe
When this occurs, the installation of the new hardware stops.

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CAUSE

The Setupx.dll file, among other things, builds and maintains the Drvidx.bin file. The local memory heap may be damaged when this file is generated. This damage causes the general protection (GP) fault in Krnl386.exe.

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STATUS

Microsoft has confirmed this to be a problem in Windows 95. This problem no longer occurs in Windows 98. To resolve this problem, install the current version of Windows. For information about the current version of Windows, visit the following Microsoft Web site:
http://www.microsoft.com/windows (http://www.microsoft.com/windows)

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APPLIES TO
•Microsoft Windows 95

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Keywords: 
kbhotfixserver kbqfe kbenv kberrmsg KB177784

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