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FP: FrontPage Cannot Open a Macintosh Disk-based Web

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
View products that this article applies to.
Article ID:182616
Last Review:October 7, 2003
Revision:2.0
This article was previously published under Q182616
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SYMPTOMS

When you attempt to open a disk-based Web in FrontPage 97 that has been opened by FrontPage for the Power Macintosh, you will receive the following error message:
The server "" timed out. The current request did not complete successfully.
-or-
When you attempt to open a disk-based Web in FrontPage 97 that was created in FrontPage for the Power Macintosh, you will receive this error message:
An unexpected Web Extender error occurred on the server. Authors - please contact the webmaster for this server's site. Webmasters - please see the server's logs for more details.
NOTE: This symptom does not appear with server-based Webs or with the FrontPage 98 client.

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CAUSE

These error messages are displayed if you have a cross-platform (PC- compatible and Macintosh) network, where a disk-based Web is shared on a Windows NT Server. These errors occur because FrontPage for the Power Macintosh writes ASCII text files that are not recognized by FrontPage 97. It writes characters to the files located in the /_vti_cnf folder.

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RESOLUTION

To resolve this, use one of the following methods.

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Method 1: Install a Web Server

Install a Web server, such as Microsoft Internet Information Server (IIS), on the Windows NT Server. For more information about IIS, see the following Microsoft Web site:
http://www.microsoft.com/iis/default.asp (http://www.microsoft.com/iis/default.asp)

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Method 2: Upgrade the PC-compatible Computers to FrontPage 98

For more information about upgrading to FrontPage 98, please see the following article in the Microsoft Knowledge Base:
186831 (http://support.microsoft.com/kb/186831/EN-US/) FP98: How to Install Microsoft FrontPage 98 Upgrade Version

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft FrontPage 98 for Windows.

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APPLIES TO
•Microsoft FrontPage 97 Standard Edition
•Microsoft FrontPage 1.0 for Macintosh

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Keywords: 
kbprb KB182616

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