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FP97: Cannot Access Help After Importing Files from Floppy Disk

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
View products that this article applies to.
Article ID:182687
Last Review:October 1, 2001
Revision:1.0
This article was previously published under Q182687

For a Microsoft FrontPage 2000 version of this article, see 205485 (http://support.microsoft.com/kb/205485/EN-US/).
For a Microsoft FrontPage 98 version of this article, see 194312 (http://support.microsoft.com/kb/194312/EN-US/).

SYMPTOMS

When you attempt to access FrontPage Help by clicking a command on the Help menu or in a dialog box, FrontPage Help does not appear and the floppy disk drive is accessed. If you place a disk in the floppy disk drive, FrontPage Help will appear.

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CAUSE

This behavior occurs if you have imported files from either a floppy disk or a removable disk, and then removed the disk from the disk drive.

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RESOLUTION

To work around this problem and access FrontPage Help, follow these steps:
1.On the File menu in FrontPage Explorer, click Exit.
2.Restart FrontPage Explorer. In the Getting Started dialog box, click OK.
3.On the Help menu, click Microsoft FrontPage Help.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at beginning of this article.

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APPLIES TO
•Microsoft FrontPage 97 Standard Edition

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Keywords: 
kbbug kbpending KB182687

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