This article was previously published under Q187214
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 (http://support.microsoft.com/kb/315854/EN-US/) Windows 98 and Windows Me Error Message Resource Center
On This Page
SYMPTOMS
While you are installing Windows and Setup restarts your computer for
the last time, you may receive the following error message on a blue
screen:
A fatal exception 0E has occurred at 0028:C02A0201 in VXD
IOS(04)+00001FC9.
This issue can occur if Corel CD Creator 2.0 is installed on your
computer. Windows is incompatible with the Cdraspi.vxd file installed by
Corel CD Creator 2.0.
Start Windows 95/98 in Safe mode. To do so, follow the steps in the
appropriate section below:
Windows 95
Restart your computer. When you see the "Starting Windows 95" message,
press the F8 key, and then choose Safe Mode from the Startup menu.
Windows 98
Restart your computer, press and hold down the CTRL key after your
computer completes the Power On Self Test (POST), and then choose Safe
Mode from the Startup menu.
2.
Click Start, point to Find, and then click Files Or Folders.
3.
In the Named box, type cdraspi.vxd, and
then click Find Now.
4.
In the list of found files, right click the Cdraspi.vxd file, and then click Rename.
5.
Type a new name for the Cdraspi.vxd file (such as Cdraspi.xxx), and
then press ENTER.
Start Windows Me in Safe mode: Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.
2.
Click Start, point to Search, and then click Files or Folders.
3.
In the Search for files or folders named box, type "cdraspi.vxd", and then click Search Now.
4.
In the list of found files, right click the Cdraspi.vxd file, and then click Rename.
5.
Type a new name for the Cdraspi.vxd file (such as Cdraspi.xxx), and
then press ENTER.
For more information about this issue, please contact Corel Technical
Support.
For information about how to contact Corel, query in the Microsoft
Knowledge Base for one of the following articles:
ARTICLE-ID: 65416 (http://support.microsoft.com/kb/65416/EN-US/)
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K
ARTICLE-ID: 65416 (http://support.microsoft.com/kb/65416/EN-US/)
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P
ARTICLE-ID: 60782 (http://support.microsoft.com/kb/60782/EN-US/)
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party product discussed in this article is manufactured by a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
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