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Err Msg: EXPLORER Caused a General Protection Fault in Module...

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Article ID:192847
Last Review:January 23, 2007
Revision:3.2
This article was previously published under Q192847
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 (http://support.microsoft.com/kb/315854/EN-US/) Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

If you start Windows and click the Start button while the startup sound is playing, you may receive the following error message:
Explorer
An error has occurred in your program. To keep working anyway, click Ignore and save your work to a new file. To quit this program, click Close. You will lose information you entered since your last save.


Clicking Ignore causes the error message to be repeated. Clicking Close causes the following error message to be displayed:
Explorer This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.


Clicking Details displays the following information:
EXPLORER caused a general protection fault in module mmsystem.dll at 0004:xxxxxxxx


NOTE: If you are using the Active Desktop, the Active Desktop Recovery screen appears. Clicking Restore My Active Desktop and then clicking Yes restores your Active Desktop settings, but the icons on the right side of the taskbar may be missing until you restart Windows.

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CAUSE

This behavior can occur if you have Naleco RADFind 96 version 1.0a installed and you are using a sound scheme that plays a Windows sound (.wav) file for the Menu Popup and Windows Start events. The error message occurs if RADFind 96 is scanning your disk and the startup sound is playing when you click the Start button.

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RESOLUTION

To resolve this problem, use the appropriate method:


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Method 1

Disable the sound for the Menu Popup event:

1.Click Start, point to Settings, and then click Control Panel.
2.Double-click the Sounds icon.
3.In the Events box, click Menu Popup.
4.In the Sound box, click (None).
5.Click OK.


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Method 2

Do not click the Start button until the Windows startup sound has finished playing, or until RADFind 96 has finished scanning your drives.


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Method 3

Uninstall RADFind 96. To uninstall RADFind 96, follow these steps:

1.Click Start, point to Settings, and then click Control Panel.
2.Double-click Add/Remove Programs.
3.On the Install/Uninstall tab, click RADFind 96, and then click Add/Remove.

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MORE INFORMATION

This problem may also occur during normal Windows operation if RADFind 96 is running and two system sounds are played at the same time. RADFind 96 is a file search program that scans your hard disk and indexes the files on the disk.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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APPLIES TO
•Microsoft Windows 98 Standard Edition
•Microsoft Windows 95

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Keywords: 
kb3rdparty kbenv kberrmsg kbgpf kbprb KB192847

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