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Setup Cannot Find CD-ROM on Computer with Multiple CD-ROM Drives

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Article ID:205874
Last Review:January 23, 2007
Revision:1.2
This article was previously published under Q205874
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SYMPTOMS

When Windows 98 Setup starts the last time, you may receive the following error message:
Please insert the disk labeled 'Windows 98 CD-ROM', and then click OK.
When you try to browse to find the Windows 98 CD-ROM, you cannot find the CD-ROM drive in the browse list.

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CAUSE

This issue can occur if you have multiple CD-ROM drives installed on the computer, one using real-mode drivers and another using protected-mode drivers, and you are running Windows Setup using the real-mode CD-ROM drive. Setup detects the real-mode CD-ROM drivers and disables them.

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RESOLUTION

To resolve this issue, use one of the following methods:

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Method 1

Start Windows Setup in the CD-ROM drive that is using the protected-mode CD-ROM drivers.

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Method 2

When you receive the Windows 98 Setup error message, remove the Windows 98 CD-ROM from the CD-ROM drive that is using the real-mode drivers and insert it into the CD-ROM drive that is using the protected-mode drivers.

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APPLIES TO
•Microsoft Windows 98 Standard Edition

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Keywords: 
kbhardware kbprb kbsetup KB205874

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