Help and Support

No Remote Access Functionality with Same User and Domain Name

View products that this article applies to.
Article ID:225127
Last Review:November 1, 2006
Revision:2.1
This article was previously published under Q225127

SYMPTOMS

When you click a user name in the Remote Access Server Administration tool, you may receive the following error message:
Error: 6 The handle is invalid
If the user attempts to dial in to a Remote Access server, the user may receive the following error message:
Error 649: The account does not have Remote Access permissions

Back to the top

CAUSE

This behavior can occur if the user name is the same as the domain name. A change was made to the Windows NT 4.0 Service Pack 4 version of the Rassapi.dll file that prevents a user with the same name as the domain from being validated properly.

Back to the top

RESOLUTION

To work around this problem, do not create users with the same name as the domain.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Back to the top

APPLIES TO
•Microsoft Windows NT 4.0 Service Pack 4
•Microsoft Windows NT Workstation 4.0 Developer Edition

Back to the top

Keywords: 
kbbug kberrmsg kbnofix KB225127

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.