Access to CD-ROM lost when GUI-mode Setup starts
This article was previously published under Q228852 SYMPTOMS
When you are installing Microsoft Windows 2000, Setup may lose access to the CD-ROM drive after copying files and restarting. When this occurs, you receive the following error message:
The file Nt5inf.cat on Windows 2000 Product CD-ROM is needed.
If you click Cancel, you receive the following message:
Type the path where the file is located, and then click OK. Copy file from: DEVICE\CDROM0\I386
FATAL ERROR
If you click OK to view the Setup log, it contains the following message:
An error has been encountered that prevents Setup from continuing. Setup failed to install product catalogs. This is a fatal error. The setup log files should contain more information. Press OK to view the setup log file.
Error: The DEVICE\CDROM0\I386\NT5INF.CAT catalog file could not be found. The error code is 1. This is a fatal error. incorrect function. CAUSE
This behavior occurs when Windows 2000 GUI-mode Setup looks for but does not detect the CD-ROM drive. This is usually associated with out-of-date firmware on the CD-ROM drive, or if the CD-ROM drive is incompatible with Windows 2000.
RESOLUTION
Contact the manufacturer of the CD-ROM drive for a firmware update, or replace the unit with one that is listed on the Windows 2000 Hardware Compatibility List.
WORKAROUND
Use a Microsoft Windows 95 or Microsoft Windows 98 Startup disk with CD-ROM drive support to copy the I386 folder from the Windows 2000 CD-ROM to the hard disk. Then, run Winnt.exe from the copied folder to install Windows 2000.
MORE INFORMATION
Note that this behavior can also be caused by a simple timing issue, where the CD-ROM does not respond quickly enough during initial detection. If this is the case, turn your computer off and then back on, and let Setup restart. The CD-ROM drive may then be detected, allowing Setup to continue.
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