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You receive a program error message when you use FrontPage 2000 Help and then open Help in another Office program

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Article ID:229550
Last Review:January 19, 2006
Revision:3.2
This article was previously published under Q229550

SYMPTOMS

When you use Microsoft FrontPage Help and then you open and use Help in another Office program, you may receive one of the following error messages:

In Windows 95/98:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
MSO Help caused an invalid page fault in module HHCTRL.OCX at 0137:5d3336cl.
In Windows NT:
An application error has occurred and an error log is being generated.
Exception access violation(0xc000005),Address 0x5d3336c1

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CAUSE

FrontPage writes the setting "Full Text Search = Yes" in the following three files:
•vbafp4.hhp
•vbafpom4.hhp
•frontpg.hhp
This setting should be set to "Full Text Search = No".

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RESOLUTION

To prevent this error from occurring, close Help in FrontPage before you open and use Help in another application.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

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MORE INFORMATION

This problem does not occur if your Office Applications have the Office Assistant enabled. To activate the Office Assistant, click Show Office Assistant on the Help menu.

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APPLIES TO
•Microsoft Excel 2000 Standard Edition
•Microsoft FrontPage 2000 Standard Edition
•Microsoft PowerPoint 2000 Standard Edition
•Microsoft Word 2000 Standard Edition
•Microsoft Access 2000 Standard Edition

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Keywords: 
kbnofix kbhelpfile kbprb kbopenfile KB229550

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