When you run Setup for Office, the following error message
may appear:
Installing this product requires the Windows
Installer. An error occurred when installing or upgrading the Windows
Installer.
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If Setup is having problems installing or updating the
Windows Installer on your computer, try the following steps to manually perform
this operation:
| 1. | Open the \Msi folder on the root of the Office compact
disc. |
| 2. | Use the appropriate method for your operating
system.
Microsoft Windows Millennium Edition (Me), Microsoft Windows 98, or Microsoft Windows 95
Double-click Instmsi.exe. If, after step 2, you receive the error message described in the
"Symptoms" section, continue with step 3. Otherwise, run Office Setup again.
Microsoft Windows NT 4.0 or Microsoft Windows 2000
Double-click Instmsiw.exe. If, after step 2, you receive the error message described in the
"Symptoms" section, continue with step 3. Otherwise, run Office Setup again.
|
| 3. | If you are using Windows 95, open the \IE5\En folder on the
Office CD-ROM. Otherwise skip to step 7. |
| 4. | Double-click DCOM95.exe. |
| 5. | Follow the DCOM95 dialog boxes, and restart your computer
when prompted. |
| 6. | Run Office Setup again. |
| 7. | Click Start and click Run. |
| 8. | Use the appropriate method for your operating
system.
Microsoft Windows Millennium Edition (Me), Microsoft Windows 98, or Microsoft Windows 95
In the Open box, type the following command line: path
\Msi\Instmsi.exe /c /t:c:\Test
where path is the path to the
installation point.
This command line expands the following Windows
Installer package files into the C:\Test folder on your hard disk: Cabinet.dll
Imagehlp.dll
Instmsi.msi
Msi.dll
Msiexec.exe
Msihnd.dll
Msiinst.exe
Msls31.dll
Mspatcha.dll
Riched20.dll
Shfolder.dll
Usp10.dll
Microsoft Windows NT 4.0 or Microsoft Windows 2000
In the Open box, type the following command line: path\Msi\Instmsiw.exe /c /t:c:\Test where path is the path to the
installation point.
This command line expands the following Windows
Installer package files into the C:\Test folder on your hard disk: Cabinet.dll
Imagehlp.dll
Instmsi.msi
Msi.dll
Msiexec.exe
Msihnd.dll
Msiinst.exe
Msls31.dll
Mspatcha.dll
Riched20.dll
Shfolder.dll
Usp10.dll |
| 9. | Click Start, and click Run. |
| 10. | In the Open box, type the following command line: c:\test\msiinst.exe /i instmsi.msi /qb+ |
| 11. | Click OK to the message that states the Windows Installer Setup completed
successfully. |
| 12. | Run Office Setup again. |
To create a log file for step 2 instead of double-clicking
Instmsi.exe (or Instmsiw.exe), use the following command line, as appropriate
for your operating system.
Windows Me, Windows 98, or Windows 95path
\Msi\Instmsi.exe /c:"msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+"
Windows NT 4.0 or Windows 2000path
\Msi\Instmsiw.exe /c:"msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+"
This command line creates a verbose log file called Instmsi.log
on the root of your C drive.
If you need to create a log file for
the process of installing the Windows Installer files, replace the command line
from step 10 with the following:
c:\test\msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+
This creates a verbose log file called Instmsi.log on the root of
your C drive.
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For
additional information about this issue, click the following article number to
view the article in the Microsoft Knowledge Base:
290301 (http://support.microsoft.com/kb/290301/)
Description of the Windows Installer CleanUp Utility
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