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PRB: Hh.exe Causes an Access Violation When Opening .chm Files

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Article ID:235062
Last Review:July 24, 2001
Revision:1.0
This article was previously published under Q235062

SYMPTOMS

When opening any .chm files, an access violation occurs. Reinstalling HTML Help and Internet Explorer does not fix the problem.

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CAUSE

The Hhctrl.ocx file is incompatible with version 3.92.017 of the Matrox Productive G100 PCI Dual Monitor video driver.

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RESOLUTION

Update the Matrox Productive G100 PCI Dual Monitor video driver to version 3.93.024 or later.

Please see the following Matrox web site:
http://www.matrox.com (http://www.matrox.com)

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REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:
235405 (http://support.microsoft.com/kb/235405/EN-US/) HTML Help Viewer Causes Access Violation

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APPLIES TO
•Microsoft HTML Help 1.3
•Microsoft HTML Help 1.1
•Microsoft HTML Help 1.2
•Microsoft HTML Help 1.21

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Keywords: 
kbapi kbfaq kbide kbprb KB235062

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