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Error Message: Fatal Exception 0E in VxD IOS (04)

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
View products that this article applies to.
Article ID:243037
Last Review:January 25, 2007
Revision:1.1
This article was previously published under Q243037
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 (http://support.microsoft.com/kb/315854/EN-US/) Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

You may receive the following error message when you start or shut down Windows:
Fatal Exception 0E has occurred at memory address in module Vxd IOS(04) + memory address.

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CAUSE

This behavior can occur if you upgrade to Windows 98 Second Edition with the Iomega Tools and Iomega Backup software installed.

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RESOLUTION

To resolve this issue, uninstall and then reinstall the Iomega Tools and Iomega Backup software:
1.Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
2.On the Install/Uninstall tab, click the Iomega software.
3.Click Add/Remove. Follow the instructions on the screen to uninstall the Iomega software.
4.Restart the computer, and then reinstall the Iomega software.
NOTE: If the error message stills occurs, it may be necessary to follow these steps:
1.Uninstall Windows 98 Second Edition.
2.Uninstall the Iomega software.
3.Reinstall Windows 98 Second Edition.
4.Reinstall the Iomega software.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO
•Microsoft Windows 98 Second Edition

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Keywords: 
kb3rdparty kberrmsg kbfatalexerr0e kbprb KB243037

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