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Installing AOL 5 in Windows 95 Causes Problems for Non-AOL DUN Connections

Article ID:244252
Last Review:May 28, 2007
Revision:3.1
This article was previously published under Q244252

SYMPTOMS

After you install America Online (AOL) 5 on a computer running Windows 95 without Dial-Up Networking (DUN) 1.3, you may not be able to browse the Web with non-AOL DUN connections. For example, Internet Explorer may be unable to browse the Web using any Internet service provider (ISP) other than AOL. After you connect to a non-AOL ISP and type a Web address, you may receive one of the following messages:
The page cannot be displayed

A connection to the server could not be established

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RESOLUTION

To resolve this issue, install DUN 1.3. You can download DUN 1.3 from the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=CEB0C269-B9BD-481E-950F-09026222CC1E (http://www.microsoft.com/downloads/details.aspx?FamilyID=CEB0C269-B9BD-481E-950F-09026222CC1E)

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WORKAROUND

Removing the AOL Dial-Up adapters in Device Manager allows you to connect to the Internet using other DUN connections. However, this removes the ability to connect to AOL. To remove the AOL Dial-Up adapters:
1.Right-click My Computer, and then click Properties.
2.Click the Device Manager tab.
3.Double-click the Network Adapters branch to expand it.
4.Click an AOL adapter, and then click Remove.
5.Repeat step 4 for any additional AOL adapters.
6.Click OK.
To reinstall the AOL Dial-Up adapters, reinstall AOL.

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APPLIES TO
Microsoft Internet Explorer 5.0
Microsoft Internet Explorer 4.01 Service Pack 1
Microsoft Internet Explorer 4.01 Service Pack 2
Microsoft Internet Explorer 4.0 128-Bit Edition
Microsoft Internet Explorer 3.02
Microsoft Internet Explorer 3.01
Microsoft Internet Explorer 3.0
Microsoft Internet Explorer 2.0

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Keywords: 
kb3rdparty kbdialup kbprb KB244252

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