When you try to log off your computer by clicking Close all programs and log on as a different user in the Shut Down Windows dialog box after you install Windows NT 4.0 Service Pack 6, the screen may appear gray, and your computer may appear to stop responding (hang). Also, your mouse pointer may appear as an hourglass, indicating your computer is busy.

Back to the top

This problem occurs because of a change in the WINLOGON service in Windows NT 4.0 Service Pack 6.

Back to the top

The following files are available for download from the Microsoft Download Center or Microsoft's FTP site. Click the file names below to download the appropriate file: For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:

   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   11/18/1999  07:19p             192,272 Winlogon.exe  x86
   11/18/1999  07:19p             274,704 Winlogon.exe  Alpha
				

Back to the top

To work around this problem, log off by pressing CTRL+ALT+DEL, and then clicking Logoff.

Back to the top

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Back to the top

When you log off your computer, programs may prompt you to save data. If you click Cancel, the logoff sequence is stopped, and control is returned to the program so you can continue working. If you then click Start to log off, you receive the behavior noted earlier in this article.

Back to the top