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Fatal Exception 0E When Shutting Down Using a Matrox Video Adapter

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Article ID:253241
Last Review:January 27, 2007
Revision:2.1
This article was previously published under Q253241
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 (http://support.microsoft.com/kb/315854/EN-US/) Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

When you attempt to shut down or restart your computer, you may receive the following error message:
A Fatal Exception 0E has occurred at 0028:C00082CD in VxD VMM(01) +000072CD

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CAUSE

This issue can occur if you have an incompatible or early version of a Matrox video driver installed on your computer.

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RESOLUTION

To resolve this issue, download and install the latest Matrox video driver for your video adapter from the Matrox Web site:
http://www.matrox.com (http://www.matrox.com)

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MORE INFORMATION

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
Click here to view a list of shutdown articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=global&query=w98shutdown&adv=&mode=s&cat=false)

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APPLIES TO
•Microsoft Windows Millennium Edition
•Microsoft Windows 98 Second Edition
•Microsoft Windows 98 Standard Edition

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Keywords: 
kb3rdparty kberrmsg kbfatalexerr0e kbhardware kbprb KB253241

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