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USB Web Cameras May Cause Hibernate to Work Improperly

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
View products that this article applies to.
Article ID:264338
Last Review:January 27, 2007
Revision:1.3
This article was previously published under Q264338

SYMPTOMS

Hibernate functions may not work properly with the following Universal Serial Bus (USB) Web cameras:

•Logitech QuickCam Home
•Philips 675/680 USB

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CAUSE

The Stream.sys file does not allow a device to hibernate unless it is specified to do so in the manufacturer's Inf file.

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RESOLUTION

This is a confirmed issue with the above referenced products. Please contact the product manufacturer about new Inf files for your specified device, or unplug the device and then plug it back in to regain normal operation.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO
•Microsoft Windows Millennium Edition

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Keywords: 
kbhardware kbprb KB264338

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