Office 2000 programs quit immediately after starting after you apply the Office 2000 SR-1/SR-1a update| Article ID | : | 267968 | | Last Review | : | May 7, 2007 | | Revision | : | 2.4 |
This article was previously published under Q267968 IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the Microsoft Windows Registry
SYMPTOMS When you start one of the Microsoft Office programs, the
program quits immediately after it starts.  Back to the top
CAUSE You may experience this behavior if all of the following
are true:
| • | You created an administrative installation of Office by
using a CD key that begins with GC6J3. | | • | On a network client, you installed Office from this
administrative installation. | | • | You updated the administrative installation with the
SR-1/SR-1a administrative update. | | • | You updated the network client from the SR-1/SR-1a
administrative installation. |
Back to the top RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk. To resolve this problem, follow these steps:
| 1. |
| | 2. | Using your original Office 2000 CD, create a new
administrative installation in a folder that is different from your original
administrative installation.
NOTE: If the product CD Key begins with GC6J3, the Product Key is not
valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your Office
product to obtain a valid product CD key, or purchase a valid Microsoft Office
2000 product. After you obtain a valid product CD key, continue with the
following steps.
For more information about purchasing Microsoft
Office, browse to the following Microsoft Web site: | | 3. | Update this new administrative installation with the
SR-1/SR-1a administrative update.
For additional
information, click the article number below to view the article in the
Microsoft Knowledge Base: 257983 (http://support.microsoft.com/kb/257983/EN-US/) OFF2000: How to Obtain and Apply the SR-1/SR-1a Update to Administrative Installations
If you followed steps 1 through 2 because you do
not have an SR-1/SR-1a CD, go to step 4.
| | 4. | Using your SR-1/SR-1a CD, create a new administrative
installation in a folder that is different from your original administrative
installation.
NOTE: Use the CD key on the back of the SR-1/SR-1a CD case, unless is
begins with GC6J3. If the product CD Key begins with GC6J3, the Product Key is
not valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your
Office product to obtain a valid product CD key, or purchase a valid Microsoft
Office 2000 product. After you obtain a valid product CD key, continue with the
follow steps.
For more information about purchasing Microsoft Office,
browse to the following Microsoft Web site: | | 5. | On a network client that is experiencing the symptoms
described earlier in this article, click Start on the Windows taskbar, and then click Run. | | 6. | In the Open box, type a command line similar to the following: path to new admin install\Setup.exe /fv Data1.msi
where path to new admin install is the
full path to the new administrative installation.
This recaches the
Data1.msi file from the new administrative installation onto the network
client. | | 7. | Click Start, and then click Run. | | 8. | In the Open box, type regedit, and then click OK. | | 9. | In Registry Editor, find the following subkey (folder): HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall Click the plus sign (+) next to this folder. If you see only one subkey in this folder
that has a 32-character {GUID} (globally unique identifier), select that subkey
and go to step 9.
If you see more than one subkey that has a
32-character {GUID}, select each one until you find the one whose DisplayName value (in the right pane) matches your version of
Office.
For example, if you have Office 2000 Premium CD 1 and CD 2
installed, the 32-character {GUID} and the DisplayName value are: Office 2000 Premium CD 1
{GUID}: {00000409-78E1-11D2-B60F-006097C998E7}
DisplayName: Microsoft Office 2000 PremiumOffice 2000 Premium CD 2
{GUID}: {00040409-78E1-11D2-B60F-006097C998E7}
DisplayName: Microsoft Office 2000 Disc 2 | | 10. | For the selected {GUID} subkey, select the ProductID string value in the right pane. | | 11. | On the Edit menu, click Rename. | | 12. | Type OldProductID and then press
ENTER. | | 13. | On the Registry menu, click Exit. | | 14. | Start any Office program. | | 15. | When the Microsoft Office 2000 User Information dialog box appears, type the CD Key that you used to create the
new administrative installation. |
Back to the top MORE INFORMATION230848 (http://support.microsoft.com/kb/230848/EN-US/) OFF2000: Numbering Scheme for Product Code GUIDs
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APPLIES TO| • | Microsoft Excel 2000 Standard Edition | | • | Microsoft Office 2000 Service Pack 1 | | • | Microsoft Access 2000 Standard Edition | | • | Microsoft FrontPage 2000 Standard Edition | | • | Microsoft Outlook 2000 Standard Edition | | • | Microsoft PowerPoint 2000 Standard Edition | | • | Microsoft Publisher 2000 Standard Edition | | • | Microsoft Word 2000 Standard Edition |
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