When you have stored e-mail messages in Outlook Express and you upgrade your operating system from Microsoft Windows 98 to Microsoft Windows 2000, your stored messages are missing and you are not prompted to import them.

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Windows 98 stores the identities in the following locations:

For Outlook Express 4.x:

For Outlook Express 5 and later:

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To resolve this issue, manually import messages and subfolders from Windows 98. To do this:

1.	Start Outlook Express.
2.	On the File menu, point to Import, and then click Messages.
3.	In the Select Program dialog box, click Outlook Express 5 or Outlook Express 4, and then click Next.
4.	Under Specify Location, click Import mail from an OE5 store directory, and then click OK. NOTE: Skip this step if you are importing mail from Outlook Express 4.
5.	In the Location of Messages dialog box, click Browse.
6.	Locate and click one of the following folders, and then click OK: For Outlook Express 4.x: Hard Disk:\Documents and Settings\User\Local Settings\Application Data\Microsoft\Outlook Express\Mail For Outlook Express 5 and later: Hard Disk:\Documents and Settings\User\Local Settings\Application Data\Identities\identity_folder_name\Microsoft\Outlook Express
7.	Click Next.
8.	In the Select Folders dialog box, click the folders that you want to import.
9.	In the Import Complete dialog box, click Finish.

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The folder and storage structure in Windows 2000 are much different than in Windows 98. For additional information about how to upgrade to Windows 2000 from Windows 98, click the article numbers below to view the articles in the Microsoft Knowledge Base: This issue is also found to occur when upgrading from Window 98 to Windows XP. For additional information about how to troubleshoot this issue when upgrading from Windows 98 to Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

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