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DBCS Characters May Be Incorrectly Printed When You Use Japanese PageMaker 6.53 with PostScript Printer

Article ID:278438
Last Review:February 21, 2007
Revision:5.2
This article was previously published under Q278438

SYMPTOMS

When you install Adobe PageMager version 6.53 and PostScript printer on Japanese Windows 2000 and you print out a document with Japanese character such as MS Mincho and MS Gothic, DBCS character may be incorrectly printed out. Currently, this problem was confimed on Japanese Windows 2000 only.

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RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following files are available for download from the Microsoft Download Center:
Download English Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/en-us/q278438_w2k_sp3_x86_en.exe)

Download Arabic Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/ar/q278438_w2k_sp3_x86_ar.exe)

Download Chinese (Simplified) Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/cn/q278438_w2k_sp3_x86_cn.exe)

Download Chinese (Traditional) Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/tw/q278438_w2k_sp3_x86_tw.exe)

Download Czech Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/cs/q278438_w2k_sp3_x86_cs.exe)

Download Danish Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/da/q278438_w2k_sp3_x86_da.exe)

Download Dutch Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/nl/q278438_w2k_sp3_x86_nl.exe)

Download Finnish Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/fi/q278438_w2k_sp3_x86_fi.exe)

Download French Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/fr/q278438_w2k_sp3_x86_fr.exe)

Download German Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/de/q278438_w2k_sp3_x86_de.exe)

Download Greek Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/el/q278438_w2k_sp3_x86_el.exe)

Download Hebrew Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/he/q278438_w2k_sp3_x86_he.exe)

Download Hungarian Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/hu/q278438_w2k_sp3_x86_hu.exe)

Download Italian Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/it/q278438_w2k_sp3_x86_it.exe)

Download Japanese Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/ja/q278438_w2k_sp3_x86_ja.exe)

Download Japanese NEC Language Version (http://download.microsoft.com/download/win2000platform/patchnec/q278438/nt5/ja/q278438_w2k_sp3_nec98_ja.exe)

Download Korean Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/ko/q278438_w2k_sp3_x86_ko.exe)

Download Norwegian Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/no/q278438_w2k_sp3_x86_no.exe)

Download Polish Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/pl/q278438_w2k_sp3_x86_pl.exe)

Download Portuguese (Brazilian) Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/pt-br/q278438_w2k_sp3_x86_br.exe)

Download Portuguese Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/pt/q278438_w2k_sp3_x86_pt.exe)

Download Russian Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/ru/q278438_w2k_sp3_x86_ru.exe)

Download Spanish Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/es/q278438_w2k_sp3_x86_es.exe)

Download Swedish Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/sv/q278438_w2k_sp3_x86_sv.exe)

Download Turkish Language Version (http://download.microsoft.com/download/win2000platform/patch/q278438/nt5/tr/q278438_w2k_sp3_x86_tr.exe)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/EN-US/) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:
   Date       Time    Version  Size     File name
   -------------------------------------------------
   5/28/2001  08:36p  0.3.0.0  388,296  Pscript5.dll
				

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 (http://support.microsoft.com/kb/265173/EN-US/) The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 (http://support.microsoft.com/kb/296861/EN-US/) Use QChain.exe to Install Multiple Hotfixes with One Reboot

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APPLIES TO
Microsoft Windows 2000 Service Pack 1
Microsoft Windows 2000 Service Pack 2
Microsoft Windows 2000 Advanced Server

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Keywords: 
kbbug kbfix kbwin2000presp3fix kbgraphxlinkcritical kbqfe kbhotfixserver KB278438

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