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Error Message: Setup Failed While Installing Sub-Component OLEDB Protocol with Error Code 0xc103798A

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Article ID:283985
Last Review:February 26, 2007
Revision:2.3
This article was previously published under Q283985

SYMPTOMS

When you install SharePoint Portal Server 2001 on a computer that is running Microsoft Windows 2000 Server Service Pack 1 (SP1), Setup may fail, and you may receive the following error message:
Setup failed while installing sub-component OLEDB protocol with error code 0xc103798A.

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CAUSE

This problem can occur if you upgraded the computer from Microsoft Windows NT Server 4.0 to Windows 2000 Server.

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RESOLUTION

To resolve this issue, manually register the Oledb32.dll file before you install SharePoint Portal Server on a computer that is running Windows 2000 Server that has been upgraded from Windows NT 4.0. To register the file, open a command prompt, browse to the Program Files\Common Files\System\Ole DB folder, and then type regsvr32 oledb32.dll.

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WORKAROUND

To work around this problem, install SharePoint Portal Server on a clean Windows 2000 installation.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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APPLIES TO
•Microsoft SharePoint Portal Server 2001

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Keywords: 
kbbug kberrmsg KB283985

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