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16-bit Programs that Call to GlobalAlloc for Large Memory Allocations Cause Programs to Hang

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Article ID:288165
Last Review:January 31, 2007
Revision:4.3
This article was previously published under Q288165

SYMPTOMS

16-bit programs that use the GlobalAlloc() API call for multiple large (1.5 to 8 megabyte) memory allocations in succession can cause programs to stop responding (hang).

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CAUSE

This problem can occur when 16-bit DPMI memory management cross-references selectors during memory allocation.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 (http://support.microsoft.com/kb/260910/EN-US/) How to Obtain the Latest Windows 2000 Service Pack
The following file is available for download from the Microsoft Download Center:
DownloadDownload Q288165_W2K_SP3_x86_en.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=29465)
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/EN-US/) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:
   Date        Time    Version        Size     File name
   -----------------------------------------------------
   2/12/2001   03:41p  5.0.2195.3250  395024    Ntvdm.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 (http://support.microsoft.com/kb/265173/EN-US/) The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 (http://support.microsoft.com/kb/296861/EN-US/) Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 (http://support.microsoft.com/kb/249149/EN-US/) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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APPLIES TO
•Microsoft Windows 2000 Service Pack 1
•Microsoft Windows 2000 Service Pack 2
•Microsoft Windows 2000 Advanced Server

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Keywords: 
kbbug kbfix kbwin2000presp3fix kbgraphxlinkcritical kbappcompatibility kbqfe kbwin2000sp3fix kbenv kbhotfixserver KB288165

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