Help and Support

Setup Fails When Office Server Extensions Are Installed

Article ID:291564
Last Review:February 27, 2007
Revision:2.3
This article was previously published under Q291564

SYMPTOMS

When you install SharePoint Portal Server on a computer that has Microsoft Office Server Extensions installed, Setup fails, and you receive an error message. If you remove the Office Server Extensions, you may still receive the same error message.

Back to the top

CAUSE

This issue can occur because SharePoint Portal Server and Microsoft Office Server Extensions cannot coexist. Even after you remove the Office Server Extensions, some information for Office Server Extensions may still exist in the registry.

Back to the top

RESOLUTION

To resolve this issue, delete the following key from the registry, and then run Setup again:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Web Server

Back to the top

MORE INFORMATION

An error message also occurs if you attempt to install SharePoint Portal Server on a server that has SharePoint Team Services 2002 installed. You must remove SharePoint Team Services and delete the registry key that is described in the "Resolution" section of this article before you install SharePoint Portal Server. It is possible to install SharePoint Team Services after you install SharePoint Portal Server; however, you lose some functionality. For more information, refer to the "SharePoint Portal Server and SharePoint Team Services Coexistence" section in the SharePoint Portal Server Release Notes (Readme.htm) on the installation CD-ROM.

Back to the top


APPLIES TO
Microsoft SharePoint Portal Server 2001

Back to the top

Keywords: 
kbprb kbprod2web KB291564

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.