When you run the Microsoft Office 2000 SR-1 Update, you may
receive one of the following error messages:
Internal
Error 2318: Please contact product support for assistance.
-or-
Error 1326. Error getting file security: SQLSOLDB.HLP
GetLastError: 2
If you create a verbose log file for the 2318 error,
you find text similar to the following:
MSI (c) (D9:85): Note: 1: 2318 2: c:\Program Files\Common Files\System\Ado\ADO210.CHM
Internal Error 2318: Please contact product support for assistance.
Action ended 22:03:05: InstallExecute. Return value 3.
If you create a verbose log file for the 1326 error, you find
text similar to the following:
PatchApply(PatchName=sqlsoldb.hlp,TargetName=C:\WINDOWS\system32\
SQLSOLDB.HLP,PatchSize=1285,TargetSize=8292,PerTick=0,IsCompressed=1,
FileAttributes=8192,PatchAttributes=0)
PatchFiles: File: C:\WINDOWS\system32\SQLSOLDB.HLP, Directory:
C:\WINDOWS\system32\, Size:
MSI (s) (A4:8C): Note: 1: 1326 2: 2 3: SQLSOLDB.HLP
Error 1326. Error getting file security: SQLSOLDB.HLP GetLastError: 2
MSI (s) (A4:8C): Product: Microsoft Office 2000 SR-1 Premium -- Error 1326.
Error getting file security: SQLSOLDB.HLP GetLastError: 2
Action ended 9:15:16: InstallExecute. Return value 3.
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These error messages can appear if certain Microsoft Data
Access Components (MDAC) Help files are missing or are located in the wrong
folder on your hard disk.
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To resolve this problem, you must re-run the SR-1 Update
with verbose logging turned on. To do this, follow these steps:
| 1. | On the Start menu, click Run. |
| 2. | In the Open box, type the following command line: source path\Setup.exe /L2 /V where source path is the
full path to Setup.exe for the SR-1 Update, according to the following table.
SR-1 Source <source path>
------------------------------------------------------
You previously attempted
the SR-1 Update from the
Office Update download C:\Windows\Temp\SR1patch\
SR-1 Update CD <CD-ROM drive letter>:\Setup.exe
This creates the Setup log file and a verbose Windows Installer
log file in the \Temp\SR1Patch folder.
Log file for Log file name
---------------------------------------------------------------
Setup.exe Office 2000 SR-1 Setup(####).txt
Windows Installer Office 2000 SR-1 Setup(####)_MsiExec.txt
The #### characters in the log file names are numbers that begin
with 0001. They increment by 1 if you run the update multiple times. So the log
file with the highest number is the log file for the last time that you ran the
update.
NOTE: If you do not see the text "VERBOSE" in the first line of text
of the "Office 2000 SR-1 Setup(####)_MsiExec.txt" file, you did not create the
verbose log file correctly, and you must repeat the preceding command line with
the correct command-line switches.
|
| 3. | Open the Windows Installer log file by using WordPad, and
search for Return value 3. |
| 4. | Back up a few lines in the log file to the line that
contains the file that the update is having problems patching.
For
the 2318 error, it is similar to the following:
MSI (c) (8B:87): Note: 1: 2318 2: C:\Program Files\Common Files\System\Ado\ADO210.CHM
For the 1326 error, it is similar to the following:
PatchFiles: File: C:\WINDOWS\system32\SQLSOLDB.HLP, Directory: C:\WINDOWS\system32\, Size:
This line identifies the problematic file and its correct
location on your hard disk. |
| 5. | If the file listed on this line of the log file is listed
in the table in step 6, continue with the steps in this article. If the file is
not listed in the table, please contact Microsoft Product Support
Services. |
| 6. | Copy the files listed in the following table from your
Office 2000 CD into the specified folder location on your hard disk.
File name Office 2000 CD1 location Hard disk location
---------------------------------------------------------------------------
Ado210.chm Pfiles\Common\System\Ado Program Files\Common Files\
System\ADO
Dao360.chm Pfiles\Common\Msshared\Dao Program Files\Common Files\
Microsoft Shared\DAO
Jetdef40.chm Pfiles\Msoffice\Office\1033 Program Files\Microsoft Office\
Office\1033
Jetsql40.chm Pfiles\Msoffice\Office\1033 Program Files\Microsoft Office\
Office\1033
Msjro.chm Pfiles\Common\System\Ado Program Files\Common Files\
System\ADO
Sqlsoldb.hlp \System See NOTE below.
NOTE: If the problematic file is Sqlsoldb.hlp, identify the correct
hard disk location for this file from the log file line in step 4. Then copy
Sqlsoldb.hlp from the \System folder on the Office 2000 CD to the hard disk
location listed in step 4. |
| 7. | Re-run the SR-1 Update with verbose logging enabled. If you
encounter another 2318 or 1326 error message, reapply steps 3 through 6 for the
latest problem file listed in the log file. |
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