You may receive the following error message in Windows
Explorer, Internet Explorer, or MSN Explorer:
Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience.
To see the data that the error report contains,
click the
click here link at the bottom of the message box.
The following error signature information may appear:
Program Name Program Version Module Name Module Version Offset
------------------------------------------------------------------------
Explorer.exe various Pdm.dll 6.0.0.8169 0001259d
Iexplore.exe various Pdm.dll 6.0.0.8169 0001259d
Netdocs.exe various Pdm.dll 6.0.0.8169 0001259d
Msn6.exe various Pdm.dll 6.0.0.8169 0001259d
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Guided Help to disable
script debugging and to visit the appropriate product update Web site
 | Guided Help is available to disable
script debugging in Internet Explorer and to visit the appropriate product update Web site. Guided Help can automatically perform the steps for you.
The actions that this Guided Help performs can be undone after Guided Help is finished. To undo this Guided Help, enable script debugging in Internet Explorer. For more information about Guided
Help, click the following article number to view the article in the Microsoft
Knowledge Base: 915092 (http://support.microsoft.com/kb/915092/)
Description of Guided Help for Microsoft Knowledge Base articles
Requirements to install and to use this Guided Help| • | You must be logged on to Windows by using a computer
administrator account to install Guided Help. | | • | You must be running Windows XP Home Edition, Windows XP
Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition
to install and to use this Guided Help. |
You must first download Guided Help. To start, click the
following link:
(http://support.microsoft.com/kb/293623/) |
Manual method to visit the appropriate product update Web site
To manually resolve this problem, update the Pdm.dll file by
installing the appropriate upgrades that are described in this
section.
Note If you are running Windows 98 or Windows Millennium Edition (Me),
the following upgrades do not install an updated version of Pdm.dll. The only
resolution currently available is to upgrade your operating system.
Microsoft is
researching this problem and will post more information in this article when
the information becomes available.
See the Workaround section in this article for
information about how to work around this problem on a Microsoft Windows
98-based or Windows Millennium Edition-based computer.
If you are
running Microsoft Office 2000, upgrade to Microsoft Office 2000 Service Release
1 (SR-1). For more information, visit the following Microsoft Web site:
If you are running Microsoft Visual Studio 6.0, upgrade to
Microsoft Visual Studio 6.0 Service Pack 3 (SP3) or later. For more
information, visit the following Microsoft Web site:
If you are running the Microsoft Script Debugger, upgrade to a
newer version. For more information, visit the following Microsoft Web site:
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Manual steps to disable
script debugging in Internet Explorer
To work around this problem, disable script debugging in Internet
Explorer. This procedure is recommended for Windows 98 and Windows Millennium
Edition only. To resolve this problem on other operating systems, apply one of
the upgrades that are listed in the Resolution section of this article. To
manually disable script debugging, follow these steps:
| 1. | Start Internet Explorer. |
| 2. | On the Tools menu, click Internet
Options. |
| 3. | On the Advanced tab, click to select the
Disable Script Debugging check box in the
Browsing section. |
| 4. | Click OK, and then restart
Windows. |
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Microsoft has determined that problems exist in Pdm.dll
version 6.0.0.8169. If you install the appropriate upgrade that is listed in
the Resolution section, a more recent version of the Pdm.dll file (version
6.0.0.8424 or later) is installed on your computer except if you are running
Microsoft Windows 98 or Microsoft Windows Millennium Edition.
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Help and Support
