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Error Message: Iexplore Caused an Invalid Page Fault in Module Unknown at 0000:00000000

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
View products that this article applies to.
Article ID:302591
Last Review:January 31, 2007
Revision:4.1
This article was previously published under Q302591
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

When you attempt to browse to a Web page using Internet Explorer, you may receive an error message similar to the following:
IEXPLORE caused an invalid page fault in
module Unknown at 0000:00000000

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CAUSE

This issue can occur when you install a program that includes the webHancer Internet monitoring program.

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RESOLUTION

To work around this issue, remove webHancer. To do this, follow these steps:
1.On the taskbar, click Start, point to Settings, and then click Control Panel.
2.In Control Panel, double-click Add/Remove Programs.
3.In the Add/Remove Programs Properties dialog box, click WebHancer Agent on the Install/Uninstall tab, and then click Add/Remove. Follow the instructions to remove webHancer.
4.Restart the computer.
If you are unable to uninstall webHancer, install Customer Companion, and then uninstall webHancer. Customer Companion is available from webHancer at the following URL:
http://www.webhancer.com/support/index.asp?s=32 (http://www.webhancer.com/support/index.asp?s=32)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

Additional information about webHancer can be obtained from webHancer at the following URL:
http://www.webhancer.com (http://www.webhancer.com)

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APPLIES TO
•Microsoft Internet Explorer 5.5
•Microsoft Internet Explorer 5.01
•Microsoft Internet Explorer 5.0

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Keywords: 
kb3rdparty kberrmsg kbprb KB302591

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