Help and Support
 

powered byLive Search

Notes Do Not Synchronize with Device Through ActiveSync

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
View products that this article applies to.
Article ID:305544
Last Review:August 18, 2005
Revision:8.1
This article was previously published under Q305544
On This Page

SYMPTOMS

When you attempt to synchronize Microsoft Outlook notes to your device by using ActiveSync, you may receive the following error message:
Synchronization cannot be started because you are not able to log on to the network and access information. Restart your desktop computer and synchronize again. If the problem persists, contact your network administrator.
All other Outlook-related items may synchronize normally, and Outlook may appear to function normally.

Back to the top

CAUSE

This issue can occur if your Personal Folders Store (.pst) file is damaged.

Back to the top

RESOLUTION

To resolve this issue, use one of the following methods.

Back to the top

Method 1

Create a new .pst file, and then import the data from the old .pst file to the new one.

To do this, please follow the instructions in the appropriate Microsoft Knowledge base article.

Microsoft Outlook 97

171377 (http://support.microsoft.com/kb/171377/EN-US/) OL97: How to Create a New Personal Folders File for Outlook

Microsoft Outlook 98

181143 (http://support.microsoft.com/kb/181143/EN-US/) OL98: (CW) How to Create a New Personal Folders File for Outlook

Microsoft Outlook 2000 (Corporate Workgroup/Other)

195717 (http://support.microsoft.com/kb/195717/EN-US/) OL2000: (CW) How to Create a New Personal Folders (.pst) File

Microsoft Outlook 2000 (Internet Mail Option Only)

195723 (http://support.microsoft.com/kb/195723/EN-US/) OL2000: (IMO) How to Create a New Personal Folder (.pst) File for an IMO E-mail Account

Microsoft Outlook 2002

286146 (http://support.microsoft.com/kb/286146/EN-US/) OL2002: How to Create a New Personal Folders (.pst) File

Back to the top

Method 2

1.Create a new profile in Outlook. This creates a new empty .pst file. Do not associate an e-mail account with the new profile.
2.Synchronize Outlook to your device by using ActiveSync.
3.Associate an e-mail account with the new profile.
4.Import data from your old .pst file into your new .pst file.

If the synchronization is unsuccessful after you import Outlook Notes, follow these steps:
a. Delete all Notes from the new .pst file, and then verify that you are able to successfully synchronize Outlook to your device using ActiveSync.
b. Export Notes from your old .pst file to a text file.
c. Import Notes from the text file into the new .pst file.

Note After you perform this procedure, all formatting and all attachments are removed from your Outlook Notes.
For more information about importing and exporting in Microsoft Outlook, click Microsoft Outlook Help on the Help menu, type import and export in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

Back to the top

APPLIES TO
•Microsoft ActiveSync 3.6
•Microsoft ActiveSync 3.5
•Microsoft ActiveSync 3.1
•Microsoft ActiveSync 3.0
•Microsoft Pocket Outlook 3.01

Back to the top

Keywords: 
kberrmsg kbprb KB305544

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.