When you view an HTML Help file (.chm file name extension), you may receive one of the following:
| • | No text in the body of the help file |
| • | An access violation error message |
| • | The following error message:
"Page Cannot Be Displayed"
|
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One or more of the problems in the previous list can occur if the CHM file name or the path to the file contains a number sign (#). If the CHM file name contains the # symbol, then the topics in the table of contents do not appear. If the path contains the # symbol, then you may receive an access violation error message.
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To work around this issue, remove the # symbol from the file name or from the path to the file.
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Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
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To check which version of HTML Help you are using, locate the file Hhctrl.ocx on your computer. Right-click
Hhctrl.ocx, click
Properties, and then verify the version correspondence below:
| HHCTRL.OCX | HTML Help | Typically on OS |
|---|
| 4.74.8702 | 1.3 | Windows 2000 |
| 4.74.8793 | 1.31 | Windows 2000(SP1) |
| 4.74.8875 | 1.32 | Windows ME |
| 4.74.9273 | 1.33 | Windows XP |
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Steps to Reproduce Behavior
To reproduce the problem, follow these steps:
| 1. | Locate any CHM file on your computer that contains a table of contents. Rename the file so that the file name contains the # symbol. |
| 2. | Double-click the CHM file. Note that the table of contents appears but the topics do not appear in the rightmost pane of the Help window. |
| 3. | Change back the file name of the CHM file to the original name. |
| 4. | Rename the folder that contains the CHM file so that the folder name contains the # symbol. |
| 5. | Double-click the CHM file. You receive an access violation error message.
NOTE: If you attempt to reproduce the behavior on a computer running Windows XP, then an error report is generated. |
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