Help and Support
 

powered byLive Search

Uni to Multiprocessor Utility Fails to Update System

View products that this article applies to.
Article ID:126608
Last Review:November 1, 2006
Revision:2.1
This article was previously published under Q126608

SYMPTOMS

The Uni to Multiprocessor upgrade utility (UPTOMP.EXE) for Windows NT may fail and display the following error message:
Processor Upgrade Utility - Error

Your system has not been upgraded because the utility was unable to save the xxxxxxxx system files. Check the files in the system32 directory and the "save" directory, delete the "save" directory if necessary then re-run this utility.
where xxxxxxxx represents the currently installed system files (uniprocessor or multiprocessor).

Back to the top

CAUSE

The error message above appears when there is a %SYSTEMROOT%\SYSTEM32\UPTOMP.OLD directory. UPTOMP.EXE copies the currently installed HAL.DLL, KERNEL32.DLL, NTDLL.DLL, NTOSKRNL.EXE, and WINSRV.DLL files to the UPTOMP.OLD directory before installing the new versions of the files.

Back to the top

WORKAROUND

To work around this problem, delete or rename the UPTOMP.OLD directory and re-run UPTOMP.EXE.

Back to the top

APPLIES TO
•Microsoft Windows NT Workstation 3.5
•Microsoft Windows NT Workstation 3.51
•Microsoft Windows NT Workstation 4.0 Developer Edition
•Microsoft Windows NT Server 3.5
•Microsoft Windows NT Server 3.51
•Microsoft Windows NT Server 4.0 Standard Edition
•MSPRESS Microsoft Windows NT Resource Kit 3.1

Back to the top

Keywords: 
KB126608

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.