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No Sound, MMSystem or MCI Errors In Windows 95/98

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Article ID:136983
Last Review:January 19, 2007
Revision:7.4
This article was previously published under Q136983

SYMPTOMS

When you run one of the programs listed in the "Applies to" section on a computer that is running Microsoft Windows 95 or Microsoft Windows 98, you may experience one of the following symptoms:
•You do not hear any sounds in Microsoft Art Gallery or Encarta 1997.
•Sound or video controls in the Media Gallery are not available.
•When you try to play a video clip, the cursor briefly changes to an hourglass and the program does not play the video clip.
•Some sounds may play while others may not.
•You may receive one of the following error messages:
MMSYSTEM263 This is not a registered MCI device.
device:WaveAudio
device:Sequencer
file: drive:\path\file name.avi
Wave Error 10: MMSYSTEM263 This is not a registered MCI device.
Wave Error 7: MMSYSTEM263 This is not a registered MCI device.
MMSYSTEM281 This file could not be played. Check file or install a driver that supports this type of file.
Failed to open Sound/Wave device driver. Please check that Sound/Wave is installed. For more information see Read Me.
Video not available.
The correct CD must be in drive D: to continue.
There is not enough memory available to play videos. Try closing other applications, or consult "Troubleshooting" from the Help screen.
Encarta World Atlas cannot provide access to the audio content in the product, because audio compression codecs are disabled or not installed. Try enabling the codec in the multimedia control panel, or install the driver if it is not present.

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CAUSE

This issue may occur if one of the Media Control Interface (MCI) Devices is disabled, not installed, or the line for the device is missing in the Win.ini file.

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RESOLUTION

To resolve this issue, follow these steps:
1.Click Start, point to Settings, and then click Control Panel.
2.Double-click the Multimedia icon.
3.On the Advanced tab in Windows 95, or on the Devices tab in Windows 98, double-click Media Control Devices.
4.Click Wave Audio Device (Media Control), and then click Properties.
5.Click Use This Media Control Device, and then click OK.
6.Repeat steps 4-5 for MIDI Sequencer Device (Media Control) and Motion Video Device (Media Control), and then click OK.
7.Close Control Panel, and then restart Windows 95.
If one of the media control devices is missing, or if the issue continues to occur, see the following article in the Microsoft Knowledge Base:
141349 (http://support.microsoft.com/kb/141349/) Error Message: MMSYSTEM281 This File Could Not Be Played

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APPLIES TO
•Microsoft Age of Empires
•Microsoft Age of Empires II: The Age of Kings
•Microsoft Age of Empires II: The Conquerors Expansion
•Microsoft Allegiance
•Microsoft Ancient Lands
•Microsoft Art Gallery 1.0 Standard Edition
•Microsoft Baseball 2001
•Microsoft Bookshelf 96-97 Standard Edition
•Microsoft Bookshelf 95 Standard Edition
•Microsoft Casino
•Microsoft Cinemania 97 Standard Edition
•Microsoft Classic Board Games 1.0
•Microsoft Close Combat: A Bridge Too Far
•Microsoft Combat Flight Simulator 2: WWII Pacific Theater
•Microsoft Complete Baseball 1994 Edition
•Microsoft Complete Baseball 1995 Edition
•Microsoft Complete Gardening 96
•Microsoft Complete NBA Basketball 95-96
•Microsoft Creative Writer 2.0 Standard Edition
•Microsoft Crimson Skies
•Microsoft Dangerous Creatures 1.0 Standard Edition
•Microsoft Dinosaurs 1.0 Standard Edition
•Microsoft Encarta Encyclopedia 97 Deluxe Edition
•Microsoft Encarta Encyclopedia 97 Standard Edition
•Microsoft Encarta Encyclopedia 96 Standard Edition
•Microsoft Encarta Encylopedia 1994 Edition
•Microsoft Encarta Encyclopedia 95 Standard Edition
•Microsoft Encarta World Atlas 96
•Microsoft Fine Artist 1.0 Standard Edition
•Microsoft Flight Simulator 2000 Standard Edition
•Microsoft Flight Simulator 2002 Standard Edition
•Microsoft Flight Simulator 2002 Professional Edition
•Microsoft Golf 2001
•Microsoft Links 2001 Standard Edition
•Microsoft MechWarrior 4: Vengeance
•Microsoft Metal Gear Solid
•Microsoft Midtown Madness 2
•Microsoft Motocross Madness 2
•Microsoft Multimedia Mozart: The Dissonant Quartet 1.0
•Microsoft Multimedia Schubert: The Trout Quintet
•Microsoft Multimedia Strauss: Three Tone Poems
•Microsoft Multimedia Stravinsky: The Rite of Spring
•Microsoft Music Central 97 Standard Edition
•Microsoft Musical Instruments 1.0
•Microsoft NBA Inside Drive 2000
•Microsoft NFL Fever 2000
•Microsoft Pandora's Box
•Microsoft Plus! Game Pack: Cards & Puzzles
•Microsoft Reader's Digest Complete Do-It-Yourself Guide
•Microsoft Return of Arcade
•Microsoft SoundBits (all collections)
•Microsoft Starlancer
•Microsoft Windows 95
•Microsoft Wine Guide 1.0
•Microsoft Wine Guide 1.0a
•Microsoft Wine Guide 2.0
•Scholastic's The Magic School Bus Explores Inside the Earth
•Scholastic's The Magic School Bus Explores the Human Body for Macintosh
•Scholastic's The Magic School Bus Explores the Ocean
•Scholastic's The Magic School Bus Explores the Solar System
•Microsoft Encarta World Atlas 97
•Microsoft Flight Simulator 95

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Keywords: 
kbdisplay kbenv kberrmsg kbfaq kbprb KB136983

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