Errors Installing Routing and Remote Access Service Using the Have Disk Option
This article was previously published under Q168683 SYMPTOMS
When you install Routing and Remote Access Service (RRAS) by clicking the
Have Disk option on the Services tab of the Network Control Panel tool, it
will result in the following error sequence:
Mprouter.exe - DLL Initialization Failed
After clearing this error, the following error is reported:
Initialization of the dynamic link library \%SystemRoot%\System32\Rasiphlp.dll failed. The process is terminating abnormally.
Service Control Manager
Examination of the Event Log shows the following Events:
At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.
Event ID: 20070 Source: RemoteAccess Type: Error Category: none Point to Point Protocol engine was unable to load the \%SystemRoot%\System32\Rasipcp.dll module. A dynamic link library (DLL) initialization routine failed.
Event ID: 20063 Source: Router Type: Error Category: none Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. A dynamic link library (DLL) initialization routine failed.
Event ID: 7024 Source: Service Control Manager Type: Error Category: none The Remote Access Connection Manager service terminated with service specific error 1114.
Event ID: 7001 Source: Service Control Manager Type: Error Category: none The Routing and Remote Access Service depends on the Remote Access Connection Manager service that failed to start because of the following error: The service has returned a service specific error code. CAUSE
When you install Routing and Remote Access Service by clicking the Have
Disk option on the Services tab of the Network Control Panel tool, the
files will be installed on the server. However, the original Oemnsvra.inf
file will be used for binding review and configuration rather than the
updated Oemnsvra.inf file included with Routing and Remote Access Service.
RESOLUTION
The supported method for installing Routing and Remote Access is to run
Mprsetup.exe. This method copies the updated Oemnsvra.inf file into the
%SystemRoot%\System32 directory allowing Microsoft Windows NT Server to use
the proper Oemnsvra.inf file for binding review and configuration. The Have
Disk method is unsupported. This behavior is by design.
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