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Remote Access Service Fails If Plug and Play Service Is Disabled

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Article ID:170029
Last Review:October 31, 2006
Revision:1.1
This article was previously published under Q170029

SYMPTOMS

When you try to detect a modem in the Remote Access Service (RAS) setup, Windows NT queries the modem but returns the following error message:
Windows NT did not find any modems attached to your computer.
If you try to start the Remote Access Connection Manager service or Dial-up Networking, the following error message appears:
Cannot load the Remote Access Connection Manager service.
Error 711: RasMan initialization failure. Check the event log.
In the event log you will see:
Event 7024 Service Control Manager
The Remote Access Connection Manager service terminated with server-specific error 620.
If you try to open the Modem Control Panel, the application fails to open.

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CAUSE

The Plug and Play service is stopped or disabled.

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RESOLUTION

1.Go into Control Panel and click Services.
2.Start the Plug and Play service, and change the Startup mode from Manual or Disabled to Enabled.

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APPLIES TO
•Microsoft Windows NT Workstation 4.0 Developer Edition
•Microsoft Windows NT Server 4.0 Standard Edition

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Keywords: 
kbnetwork KB170029

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