When you attempt to send an e-mail message in Outlook Express, you may
receive the following error message:
The message cannot be sent. An error has occurred.
When you attempt to save or close the e-mail message, you may receive the
following error message:
Cannot save this message.
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These error messages can occur if your e-mail address is missing from the
E-Mail Address box in the properties of the account you are using to send
the e-mail message.
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To resolve this issue, follow these steps in Outlook Express:
| 1. | On the Tools menu, click Accounts.
|
| 2. | Click the Mail tab, click the account you want to use to send the
e-mail message, and then click Properties.
|
| 3. | On the General tab, type your e-mail address in the E-Mail Address box.
|
| 4. | Click OK, and then click Close. |
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Microsoft is researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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