Unable to Create Shortcuts on the Desktop This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
This article was previously published under Q177909 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the Microsoft Windows Registry
SYMPTOMS
When you attempt to create a new shortcut on the desktop, the Create
Shortcut Wizard may not start, and a file named New Shortcut with a size
of zero bytes may be created on the desktop.
CAUSERESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk. To resolve this issue, use Registry Editor to verify that the registry key listed below has the value listed, and if needed, edit the value to match the value listed. Registry key: HKEY_CLASSES_ROOT\.lnk\ShellNew\Command Value for Command: RunDLL32 AppWiz.Cpl,NewLinkHere %2 NOTE: If the Windows Desktop Update component is not installed on your computer, the following is the value for Command: RunDLL32 AppWiz.Cpl,NewLinkHere %1 APPLIES TO
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