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Computer Stops Responding When You Start Internet Explorer

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Article ID:182341
Last Review:August 13, 2007
Revision:3.1
This article was previously published under Q182341
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SYMPTOMS

When you start Internet Explorer, your computer may stop responding (hang).

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CAUSE

This behavior can occur if you are using Internet Explorer on an IBM ThinkPad 760CD laptop computer that has a Mwave modem, and you have installed the Internet Explorer Sound Pack. Early versions of the IBM ThinkPad 760CD laptop computer's BIOS and Mwave drivers are not compatible with the Internet Explorer Sound Pack.

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RESOLUTION

To resolve this issue, use either of the following methods:

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Method 1

Uninstall the Internet Explorer Sound Pack. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
182980 (http://support.microsoft.com/kb/182980/EN-US/) How to Disable Internet Explorer 4.0 Sound Pack

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Method 2

Update your computer's BIOS and obtain the latest Mwave drivers. For information about how to do so, contact IBM.

For information about how to contact IBM, see the following article in the Microsoft Knowledge Base:
65416 (http://support.microsoft.com/kb/65416/EN-US/) Hardware and Software Third-Party Vendor Contact List, A-K

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MORE INFORMATION

This behavior can also occur when you click Close on the "Welcome - Microsoft Internet Explorer" screen.
The Internet Explorer Sound Pack is an Internet Explorer component that you can install using the Add/Remove Programs tool in Control Panel after Internet Explorer is installed.

For information about how to add or remove Internet Explorer components, see the following article in the Microsoft Knowledge Base:
171229 (http://support.microsoft.com/kb/171229/EN-US/) How to Add and Remove Internet Explorer Components
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

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APPLIES TO
•Microsoft Internet Explorer 2.0
•Microsoft Internet Explorer 3.0
•Microsoft Internet Explorer 3.01
•Microsoft Internet Explorer 3.02
•Microsoft Internet Explorer 4.0 128-Bit Edition
•Microsoft Internet Explorer 4.01 128-Bit Edition
•Microsoft Internet Explorer 5.0
•Microsoft Internet Explorer 5.01
•Microsoft Internet Explorer 5.5

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Keywords: 
kbenv kbhardware kbprb KB182341

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