After you install a Microsoft Access 97 run-time application that was created on a computer running Microsoft Office 97 Service Release 1 (SR-1), the name, the organization, and the product ID (PID) of the registered user on the target computer are replaced with those of the creator of the run- time application. This information appears in the About Microsoft Access dialog box.

Back to the top

The computer on which you have installed the run-time application is running the retail version of Microsoft Access 97 or Microsoft Office 97 Professional that has not been updated with SR-1. Consequently, the installation of a run-time application that was created on a computer running Microsoft Office Service Release 1 (SR-1) overwrites the Msaccess.exe file on the target computer.

The default behavior of the Microsoft Office 97 Developer Edition Setup Wizard is to overwrite older files during the installation of a run-time application. The version of Msaccess.exe installed by SR-1 is newer and therefore overwrites the version of Msaccess.exe and the user information that already exists on the target computer.

NOTE: Except for the issue described in the "Symptoms" section, both the run-time applications and the full retail version of Microsoft Access 97 behave normally, regardless of which version of Msaccess.exe is installed.

Back to the top

There are three methods that you can use to prevent this behavior or to return a computer to its original state after overwriting Msaccess.exe. Microsoft recommends that you use Method 1 or Method 2 to resolve this issue.

Back to the top

Method 1

If Msaccess.exe has already been overwritten and incorrect user information appears in the About Microsoft Access dialog box, follow these steps on the target computer:

1.	Uninstall the run-time application.
2.	Completely remove Microsoft Office 97. For more information, please see the following article in the Microsoft Knowledge Base: 158658 (http://support.microsoft.com/kb/158658/EN-US/) OFF97: How to Completely Remove Microsoft Office 97
3.	Reinstall Microsoft Office 97. Then, download and install the Microsoft Office 97 Service Release 1 patch. For more information about Microsoft Office 97 Service Release 1, please see the following article in the Microsoft Knowledge Base: 150613 (http://support.microsoft.com/kb/150613/EN-US/) Microsoft Office 97 Service Release 1 Patch You can also find information about the Microsoft Office 97 Service Release 1 Patch at the following Microsoft Web site: http://office.microsoft.com/en-us/assistance/HA010449921033.aspx (http://office.microsoft.com/en-us/assistance/HA010449921033.aspx)
4.	Reinstall the run-time application.

Back to the top

Method 2

If the run-time application has not yet been installed on the target computer, download and install the SR-1 patch before you install the run- time application.

Back to the top

Method 3

To change the default behavior of the Setup program so that the newer version of Msaccess.exe does not overwrite the older version, you can modify the Setup.inf file.

WARNING: Following these steps produces a configuration that has not been tested; this method is not supported by Microsoft product support professionals and may result in unexpected behavior. Any use of this method IS AT YOUR OWN RISK.

WARNING: This method prevents Setup from overwriting Msaccess.exe with a newer version of the file. If your application uses features such as snapshots that were not available before to the release of SR-1, your application may not function correctly on a computer that has not already been upgraded with the SR-1 patch. Microsoft recommends that you use Method 1 or Method 2 to resolve this issue.

1.	Make a backup of the Setup.inf file. The file is located on Disk 1 of your distribution disks or in the Net folder of the network install share point.
2.	NOTE: In the following sample Setup.inf file, an underscore (_) at the end of a line is used as a line-continuation character for ease of reading. The underscore character does not actually appear in the Setup.inf file, nor should you insert it. Open Setup.inf in a text editor such as Notepad. Locate the following line in the [Access Runtime Files] section: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122, Change the line so that it reads as follows: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,
3.	Locate the following line in the [Shared Office Files] section: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122, Change the line so that it reads as follows: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,
4.	Locate the following line in the [Shared Internet Files] section: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122, Change the line so that it reads as follows: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,
5.	Locate the following line in the [msvcrt40 support file] section: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122, Change the line so that it reads as follows: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,
6.	Locate the following line in the [ctl3d32 support file] section: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,OLDER,,,,,, _ SHARED,3016976,,,,8.0.0.4122, Change the line so that it reads as follows: "msaccess_exe" = 1,MSACCESS.EXE<MSACCESS.EXE>,,,,,,0,NEVER,,,,,, _ SHARED,3016976,,,,8.0.0.4122,
7.	Save the changes to Setup.inf.

Back to the top

For more information about Microsoft Office 97 Service Release 1, please visit the following Microsoft Web site:

Back to the top