XCLN: Message Format Unavailable After Outlook 98 Is Installed This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
This article was previously published under Q184336 SYMPTOMS
After installing Microsoft Outlook 98 through the Outlook Deployment Kit
Wizard, the drop-down list to change the message format options on the Mail
Format tab (click Options on the Tools menu) is no longer available.
CAUSE
The administrator that created the Outlook install packages with the
Outlook Deployment Kit (ODK) locked down the Mail Format setting by
choosing the mail format before creating the install packages.
An option in the fifth stage (Customize User Settings Stage) of the ODK allows the administrator to lock down the Mail Format setting for users. This setting is titled "Corporate/WorkGroup Mail Editor" for Corporate or Workgroup (CW) Support or "Internet Only Mail Editor" for Internet Mail Only (IMO) Support. These settings are in the Outlook 98/Email section in the option tree in the left pane of this dialog box. Administrators can select from the following four options:
RESOLUTION
Administrators that want to allow users to change this setting must
leave the Message Format option blank. When Outlook 98 is installed,
the user will be able to change the message format.
MORE INFORMATION
To find out which version of Outlook 98 you have installed, on the Help
menu, click About Microsoft Outlook. The second line of text will
read either:
Internet Only Support
-or- Corporate or Workgroup
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