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OL98: Problem Selecting Multiple Attachments in WordMail

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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Article ID:185912
Last Review:August 9, 1999
Revision:1.0
This article was previously published under Q185912
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SYMPTOMS

When you attempt to insert attachments in a Microsoft Outlook 98 e-mail message, you cannot select multiple files from the Insert File dialog box.

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CAUSE

This is by design when you are using Microsoft Word (WordMail) as your default e-mail editor.

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RESOLUTION

Select the attachment files one at a time from Insert File dialog box.

-or-

Select multiple files from the Windows Explorer and drag them onto the message.

-or-

Change your default e-mail editor to Microsoft Outlook Rich Text (RTF).

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MORE INFORMATION

To Insert the Attachment Files One at a Time

1.In the open message, on the Insert menu, click File.
2.In the Insert File dialog box, click to select a file, click Attachment from the Insert As list, and click OK.
3.Repeat step 2 for each file you wish to attach.

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Drag Multiple Files from the Windows Explorer

1.Minimize Outlook behind the open message.
2.Right-click Start on the Windows Taskbar and click Explore.
3.Position the Explorer window and the mail message window so that you can see both.
4.In Explorer, move to the folder containing the files you wish to attach.
5.Click to select the files you wish to attach:

•If they are contiguous, click the first file and then hold down the SHIFT key while you click the last file.
•If they are non-contiguous, hold down the CTRL key while you click each file.
6.Drag the selected files onto the message.

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To Change Your Default E-mail Editor to (RTF)

1.On the Tools menu, click Options.
2.On the Mail Format tab, click to select Microsoft Outlook Rich Text from the "Send in this message format" list.
3.Click Apply and OK.

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APPLIES TO
•Microsoft Outlook 98 Standard Edition

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Keywords: 
kbprb KB185912

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