Help and Support
 

powered byLive Search

OL98: Minimized Button Remains After Message Is Closed

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Article ID:186432
Last Review:March 17, 2001
Revision:1.0
This article was previously published under Q186432
On This Page

SYMPTOMS

When using Microsoft Outlook 98 and Microsoft Internet Explorer 4.0 in Full Screen mode on a computer with Microsoft Windows NT 4.0 and you create and address a mail message which you then decide to cancel or send, the button for that message remains on the Taskbar. The button may not restore the window and, additionally clicking Close or pressing the key combination, ALT+F4 may not close the window.

Back to the top

RESOLUTION

To dismiss the untitled System Tray button, use one of the following the methods.

Back to the top

Method 1

1.Right-click the minimized message button on the Taskbar, and then click Maximize.
2.Click the Close button on the message window.

Back to the top

Method 2

1.Right-click the minimized message button on the Taskbar, click Minimize, and then click the button again. This restores the message window to the original state.
2.Click the Close button on the message window.

Back to the top

MORE INFORMATION

Steps to Reproduce Problem

1.Open Microsoft Internet Explorer 4.0 and press the F11 key to expand to Full Screen mode.
2.Start Outlook if it is not already running.
3.On the File menu, click New, and then Mail Message.
4.Click To and select an address from the Personal Address Book or Contacts. Click the Close button in the message window and when asked if you want to save the message, click No.
An untitled button for a minimized window appears on the Taskbar.

Back to the top


APPLIES TO
Microsoft Outlook 98 Standard Edition

Back to the top

Keywords: 
kbprb KB186432

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by E-mail, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.