Err Msg: An Internal Error Occurred in the Windows Internet...

This article was previously published under Q194625

SYMPTOMS

When you use a dial-up connection to browse the Internet, you may receive the following error message:

Internet Explorer cannot open the Internet site http://<site>.

An internal error occurred in the Windows Internet Extensions.

This behavior can occur if the AFD Networking Support Environment (Afd.sys) is disabled or has not started properly.

To resolve this issue, follow these steps:

1.	Click Start, point to Settings, and then click Control Panel.
2.	In Control Panel, double-click Devices.
3.	Click AFD Networking Support Environment.
4.	Click Startup.
5.	Click Automatic, and then click OK.
6.	Click Close, and then shut down and restart the computer.
7.	In Control Panel, double-click Devices. Verify that the AFD Networking Support Environment is started.

•	Microsoft Internet Explorer 5.0
•	Microsoft Internet Explorer 4.01 Service Pack 1
•	Microsoft Internet Explorer 4.0 128-Bit Edition

kbenv kberrmsg kbprb KB194625

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