OL2000: (IMO) Can't Fax After Mail Merge from Microsoft Word
This article was previously published under Q196092 NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only". For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: 257824 (http://support.microsoft.com/kb/257824/EN-US/) OL2000: Differences Between Outlook and Outlook Express SYMPTOMS
If you install Microsoft Fax, in an attempt to do a mail merge from
Microsoft Word, the mail merge will not work. The next time you
attempt to fax from Microsoft Outlook IMO, you may get the following
message:
Microsoft Outlook cannot start Outlook fax.
If you click Yes, Outlook will reinstall the Symantec Fax Starter Edition.
This feature is not currently installed. Would you like to install it now? CAUSE
Installing Microsoft Fax removes the Symantec Fax Starter Edition component
used by Outlook IMO.
RESOLUTION
Reinstall the Symantec Fax Starter Edition fax service.
MORE INFORMATION
When you install Outlook in the IMO mode, it also installs the Symantec Fax
Starter Edition (SFSE) fax service. Some faxing capabilities are not
available with the SFSE. For example, it does not provide for a mail merge
to fax, using Microsoft Word. If you install Microsoft Fax in an attempt to
gain this capability within Word, it will not work. Furthermore, installing
Microsoft Fax removes the SFSE component used by Outlook IMO.
The next time you attempt to fax from within Outlook, the following message will be displayed:
Microsoft Outlook cannot start Outlook fax.
This feature is not currently installed.
Would you like to install it now?
To reinstall the Symantec Fax Starter Edition fax service, answer Yes to
this question. After the Install Wizard finishes, restart Outlook and
reconfigure your fax service.
| Article Translations
|
| United States | Change | | | All Microsoft Sites |
Help and Support
Back to the top
|
