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Blank Screen After Installing Secondary Video Adapter

Article ID:198053
Last Review:January 23, 2007
Revision:2.1
This article was previously published under Q198053
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fdefault.aspx%2fw98%3fsid%3d460)

SYMPTOMS

When you start your computer after installing a secondary video adapter, your screen may be blank.

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CAUSE

This behavior can occur if your computer has a built-in video adapter and either of the following conditions exists:

Your computer's Basic Input/Output System (BIOS) does not provide support for multiple video adapters.
The secondary video adapter is not supported for multiple display use. For information about hardware requirements for multiple display support, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 182708 (http://support.microsoft.com/kb/182708/EN-US/)
TITLE : Hardware Requirements for Multiple Display Support in Windows 98

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RESOLUTION

To resolve this behavior, update your computer's BIOS or obtain a supported video adapter.

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MORE INFORMATION

For more information about troubleshooting multiple display support in Windows 98/Me, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 182930 (http://support.microsoft.com/kb/182930/EN-US/)
TITLE : How to Troubleshoot Multiple Display Support in Windows 98/Me

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APPLIES TO
Microsoft Windows Millennium Edition
Microsoft Windows 98 Second Edition
Microsoft Windows 98 Standard Edition

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Keywords: 
kbdisplay kbfaq kbprb KB198053

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