Error Message Inserting DVD Movie in Cinemaster C WDM DVD Drive This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
This article was previously published under Q232807 SYMPTOMS
When you insert a DVD movie disc, you may receive the following error message:
The software DVD isn't supported, you need to install the proper decoder.
If you look in Device Manager, you may notice a exclamation point (!) next to the Cinemaster C WDM DVD drive. If you check the properties of the drive, it may display a status of Code 28.
CAUSE
This issue can occur if the Plug and Play operating system setting in the computer's CMOS settings is set to Yes.
RESOLUTION
To resolve this issue, change the Plug and Play operating system setting in the computer's CMOS settings to No. Please contact the computer's manufacturer for assistance with using the computer's CMOS configuration program.
To work around this issue, reinstall the DVD drivers:
MORE INFORMATION
Microsoft recommends that you change the CMOS setting. Reinstalling the driver should correct the issue, but it may reoccur at a later date with other DVD discs.
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