When you run Office Setup, you may receive an error message similar to one of the following:

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This behavior may occur for either of the following reasons:

•	The Microsoft Java Virtual Machine (VM) is damaged. -or-
•	NetZip is installed on your computer.

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To resolve this problem, obtain the full package Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) product.

To obtain the full-package Office 2000 SR-1/SR-1a product, contact Microsoft Technical Support.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

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For information about other ways to resolve this problem, click the article numbers below to view the articles in the Microsoft Knowledge Base:

If the Microsoft Java Virtual Machine (VM) is damaged: If NetZip is installed on your computer: The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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