When you run Setup for Office, one of the following error
messages or a combination of these error messages may appear:
Internal Error 2381: Please contact product support for
assistance.
Internal Error 1303: The Installer
has insufficient privileges to access this directory: [2]
Internal Error 1310: Error attempting to create the destination
file: [3]. System error code: [2]
Internal
Error 1315: The specified folder '[2]' is not writable.
For example,
if you you create a verbose log file ("setup.exe /l*v C:\offlog.txt") and view
the log file, you may read text similar to the following:
MSI (s) (30:C4): Executing op: FileCopy(SourceName=EXCEL.EXE,DestName=EXCEL.EXE,Attributes=9217,FileSize=7
151661,Version=9.0.0.2719,Language=0,InstallMode=58982400,PerTick=32768,IsC
ompressed=0,,VerifyMedia=1,,,)
MSI (s) (30:C4): File: C:\Program Files\Microsoft Office\Office\EXCEL.EXE; To be installed; No existing file
InstallFiles: Copying file: EXCEL.EXE (7151661bytes) to C:\Program
Files\Microsoft Office\Office\ MSI (s) (30:C4): Note: 1: 2318 2: C:\Program
Files\Microsoft Office\Office\EXCEL.EXE
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These error messages may appear if all of the following are
true:
| • | You are installing Office on Microsoft Windows 2000 or
Microsoft Windows NT 4.0. -and-
|
| • | The hard disk that contains the Winnt folder or the hard
disk that you are installing Office to is formatted with the NTFS file system.
-and-
|
| • | You have incorrect permissions set on these
disks. |
For example, this problem has been reported to occur when there
were only Read permissions on the following folders or any other subfolders of
these folders:
| • | \Program Files\Microsoft Visual Studio |
| • | \Program Files\Common Files\Microsoft Shared |
| • | \Program Files |
| • | \Program Files\Common Files |
Even though Microsoft Office is being installed into the
\Program Files\Microsoft Office folder, there are shared features that need to
be installed into other folders on your hard disk.
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To resolve this problem, ensure that you have the necessary
permissions on your hard disk or disks.
To do this, follow these
steps:
| 1. | In Windows NT Explorer, select the folder. |
| 2. | Right-click the folder and click Properties on the shortcut menu. |
| 3. | On the Security tab, click Permissions. |
| 4. | Select the Everyone group and click Full Control in the Type of Access list. |
| 5. | Select the Replace Permissions on Subdirectories check box. |
| 6. | Click OK. |
| 7. | Click Yes to the prompt confirming whether you want to replace permissions
on all subdirectories. |
| 8. | Click OK in the folder name Properties dialog box (where folder name is the
name of the folder that you selected in step 1). |
| 9. | Run Office Setup. |
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