Found New Hardware Wizard Identifies a Kodak DS 4500 Color Scanner as a Kodak DS 4000 Scanner
This article was previously published under Q283395 SYMPTOMS
After you connect a Kodak DS 4500 Color Scanner to a computer that runs Windows XP and then restart the computer, the Found New Hardware Wizard detects the scanner but may incorrectly identify it as a "KODAK DS Scanner 4000 SCSI scanner device." The wizard also reports that it cannot find a driver for the scanner, and the wizard may list the scanner under other devices in Device Manager. CAUSE
This behavior can occur if Windows XP cannot find the .inf file that contains the correct name for the scanner and therefore uses the name from the scanner's firmware.
RESOLUTION
To resolve this behavior, contact Kodak to ask about updated information and drivers.
MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For information about how to contact Kodak, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416 (http://support.microsoft.com/kb/65416/EN-US/) Hardware and Software Third-Party Vendor Contact List, A-K 60781 (http://support.microsoft.com/kb/60781/EN-US/) Hardware and Software Third-Party Vendor Contact List, L-P 60782 (http://support.microsoft.com/kb/60782/EN-US/) Hardware and Software Third-Party Vendor Contact List, Q-Z APPLIES TO
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