When you click
Find information about the hardware installed on his computer under
My Computer Information in Help and Support Center, you may receive the following error message:
'all.part2' is null, or it is not an object.
This message occurs when the information collection is 9 percent complete (when Help and Support is collecting local disk information). When this occurs, the collecting of information stops, and the mouse pointer becomes a "busy" (or hourglass) pointer. However, you can still move the mouse pointer and continue working in Help and Support Center.
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The following items can cause this issue:
| • | You are logged on with a non-administrator account. |
| • | A removable drive (such as a Zip drive, memory stick, or Jazz drive) is attached to the computer. |
| • | One of the drives does not have a valid partition. |
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To work around this issue, use either of the following methods to view information about the installed hardware.
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Use Device Manager
| 1. | Click Start, and then click Control Panel. |
| 2. | If Control Panel starts in Category view, click Performance and Maintenance, and then click System. If Control Panel is in Classic view, double-click System. |
| 3. | Click System, and then click the Hardware tab. |
| 4. | Click Device Manager. |
NOTE: Click
Show Hidden Devices on the
View menu to see non-Plug and Play devices.
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Use Msinfo32.exe
| 1. | In Help and Support Center, click Use Tools to view your computer information and diagnose problems in the Pick a Task list. |
| 2. | Click Advanced System Information in the Tools list. |
| 3. | Click View detailed system information (Msinfo32.exe) (on the right side of the screen). |
| 4. | Click the plus sign (+) next to Components to view the hardware details. |
Or, you can use the following steps:
| 1. | Click Start, and then click Run. |
| 2. | Type msinfo32.exe, and then click OK. |
| 3. | Click the plus sign (+) next to Components to view the hardware details. |
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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