After you upgrade to Windows XP Home Edition or Windows XP Professional, the Chkdsk utility program runs each time that you start your computer.
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This issue can occur if the System registry hive or the Software registry hive is damaged, or if both of the following conditions are true:
| • | You use a Hewlett Packard (HP) ScanJet 5100c scanner with the HP
driver.
|
| • | You have not updated the scanner driver to the Windows XP version
that is available from Hewlett Packard.
|
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To resolve this issue, use the appropriate method.
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Hewlett Packard ScanJet 5100c Scanner
To resolve this issue, follow these steps:
| 1. | Disconnect the HP ScanJet 5100c scanner from the computer, and then
restart the computer.
|
| 2. | If the issue no longer occurs after you disconnect the scanner, you
need to update the driver for your scanner. To do this, proceed to step
3.
If the issue continues to occur after you disconnect the scanner, a
program that is loaded when you start the computer may cause a conflict.
For additional information about how to determine if this is the cause,, click the article number below
to view the article in the Microsoft Knowledge Base:
310353 (http://support.microsoft.com/kb/310353/EN-US/) How to Perform a Clean Boot in Windows XP
|
| 3. | Download and install the Windows XP version of the HP PrecisionScan
update for your HP ScanJet 5100C scanner from the following HP Web site:
|
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Damaged Registry Hives
For additional information about how to resolve this issue if the System registry hive or the Software registry hive is damaged, click the article number below
to view the article in the Microsoft Knowledge Base:
307545 (http://support.microsoft.com/kb/307545/EN-US/) How to Recover from a Corrupted Registry
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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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Help and Support
