Frequently Asked
Questions for Microsoft Office 2000
Setup
Network Setup
Customizing Installation Using Wizards
Microsoft Internet Explorer 5
Error Messages
Usage
Shortcut Bar
Office Assistant
Office Binder
Find Fast
Office Server Extensions
Office Resource Kit
Removing Office
Miscellaneous Issues
Setup Issues
When I installed Office, I chose not to install Internet Explorer 5. How can I install Microsoft Internet Explorer 5 later?
What is the difference between repairing my installation of Office and reinstalling Office?
When I am entering my CD key during Setup, some of the characters in the CD key are overwritten. Why?
When I add or remove a component, the installation state of other components changes as well. Why?
Are there any switches I can use to control how Office Setup runs?
What networks are supported by Office?
My old Office 95/97 shortcuts on the Start menu were overwritten by Office 2000 shortcuts. Why does this happen, and can I prevent it?
When I upgrade over a previous version of Office, Office 2000 Setup does not let me choose which programs I want to keep. Is there any way I can select which programs to keep?
I didn't receive a message indicating that Office Setup completed successfully. Why not?
Will Office 2000 automatically remove my earlier Office components?
When I install CD2 of Office, the Setup program doesn't show that I installed CD1 to a non-default location.
When I install Office and click Customize, the "Keep these programs" check box is unavailable. Why?
Setup Error Messages
"Internal Error 2351" or "Internal Error 2355"
"Internal Error 2343"
"Internal Error 2336" or "Internal Error 2755"
"Internal Error 2893"
"Error 1904. Module <path & file name> failed to register."
"Error 1706. No valid source could be found for product Microsoft Office 2000
Premium. The Windows installer cannot continue." when installing on Windows 2000 or Windows NT 4.0.
"Error 1704. An installation for <Office product> is currently
suspended."
"Error 1608. Could not find any previously installed compliant products on the
machine for installing this product." when attempting to install products on CD2 after installing CD1.
"Command line option syntax error. Type Command /? for Help."
"MSIEXEC caused an invalid page fault in module MSIEXEC.EXE at 015f:00400288."
"The highlighted volumes do not have enough disk space..."
"The application failed to initialize because the window station is shutting down."
"Ie5wzd caused an exception in module Msjava.dll"
When I install my Office programs to run from CD, I receive a series of error messages. How can I correct this problem?
Why do I receive an "Out of disk space" error message when I attempt to repair my installation of Office?
When I run Office Setup, I receive an error message indicating that I need to use the /q or /qb switch. Why do I need to use one of these switches?
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Microsoft Office 2000 Administrative Installations
Get information about deploying Office in a networked environment.
How can I force my network installation of Office to use either UNC pathing or mapped drive letters?
How do I install Office on a Windows Terminal Server?
When I run Office Setup from my administrative installation, I receive the error message "Could not find a package to install on the installation media." Why, and how do I correct this problem?
What are the advantages and disadvantages of running my Office programs from a network server?
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HowTo
Using the Custom Installation Wizard
Learn how to customize your installation of Office by using the Custom Installation Wizard. This wizard replaces the Network Installation Wizard that was shipped in earlier versions of Office. The Custom Installation Wizard ships with the Microsoft Office 2000 Resource Kit.
Microsoft Office Profile Wizard
Get information about using the Office Profile Wizard to select default installation settings or to restore or move user settings from one computer to another. The Office Profile Wizard is included with the Microsoft Office 2000 Resource Kit.
Microsoft Office Removal Wizard
The Removal Wizard can help you remove unnecessary or obsolete components from installations of earlier versions of Office. The Removal Wizard can run behind the scenes or as a stand-alone utility. The Removal Wizard ships with the Microsoft Office 2000 Resource Kit.
Issues
Why do I receive an "Error applying transforms" error message when I attempt to install Office?
I used the Custom Installation Wizard (CIW) to create a custom transform file that would keep my earlier Office programs. When I use the custom transform in Office Setup, my earlier Office programs are still removed. Why?
After I create a custom transform and use it to run Office Setup, my Organization name is incorrect. How can I correct this?
When I use a custom transform in Office Setup, some of my changes are not applied. How can I fix this problem?
When I use either a custom transform or command-line switches to set my User Name and Organization Name to blanks, they still appear in Setup. How can I prevent these items from appearing during Setup?
How can I install Internet Explorer's Compatibility Mode?
After I installed Office, I noticed that Internet Explorer 5 was not installed on my computer. Why did this happen, and how can I install Internet Explorer separately from Office?
When I use Help in an Office program, I receive the error message "The feature that you are trying to use is on a network resource that is unavailable."
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How To
Using the Office Converter Pack
Find out how to share files that were created in different versions of Office without having to install additional converters.
Using Roaming User Profiles with Microsoft Office 2000
Office 2000 Windows Installer CleanUp Utility
Issues
When I start an Office program under Microsoft Windows NT, I am prompted for my user name. Why?
Are there any specific troubleshooting steps I can use when running Office programs on a computer with Windows NT 4.0?
Can I install multiple versions of Office on the same computer?
Why do my Office programs shut down immediately when I start them?
When I start an Office program, I receive the error message "This application requires the Windows Installer to run." How can I prevent this error message from appearing?
When I remove my Office CD from my CD-ROM drive, I receive an error message, or one or more of my programs crash. Why is this happening?
When I exit an Office program, I receive a Novell Directory Services error message. How can I correct this problem?
Why can't I change the properties of any of the Office shortcuts on my Start menu?
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When I click a button on the Shortcut Bar, QuickView starts. Why?
When I rename a button on the Shortcut Bar, buttons on the Shortcut Bar move or appear. Why?
When I add a button to to the Shortcut Bar, it doesn't appear properly. How can I fix this?
When I upgrade from Office 4.x to Office 2000, my Microsoft Office Manager settings do not migrate to the Shortcut Bar.
Why isn't the Shortcut Bar installed by default? Also, why am I asked if I want the Shortcut Bar to start automatically whenever I close it?
When I click a button on the Shortcut Bar for a program that is already running, a new instance of the program appears (instead of switching to the current instance). Why is this happening?
When I start my computer, the earlier version of the Shortcut Bar starts, even though I have installed Office 2000. Why does this problem occur?
How can I turn off the Office Assistant, or change the way the Assistant behaves?
How many Assistants does Office install on my computer?
When I click a Help topic in the Office Assistant balloon, nothing happens. How can I fix this problem?
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After I install Office 2000, I am unable to open my existing Office Binder documents. Why?
Office Binder hangs when I close Print Preview. Why?
There's no shortcut for Office Binder in my Microsoft Office Tools group on the Start menu, even though I set Office Binder to be Installed on First Use. Why?
When I click Add on the Section menu, some of my templates are not listed in the dialog box. Why?
When I attempt to view a worksheet or chart section, I receive an error message indicating that the section is currently being viewed outside the binder. Why?
Why can't I send a section in a binder to another program, such as Microsoft Word?
Why doesn't an item for "Microsoft Excel worksheet" appear in the Add Section dialog box?
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My computer's speed seems to fluctuate occasionally after installing Office. Why is this happening?
How can I disable the Find Fast Indexer?
What does the Find Fast Indexer actually do?
Why can't I insert inline discussion items in Excel worksheets and Microsoft PowerPoint presentations?
Can I download the Microsoft Office Resource Kit?
When I remove Office from my computer, the Inbox icon is removed from my desktop.
What happens to my System.mdw file when I remove Office from my computer?
When I attempt to remove Microsoft Photo Editor from my computer, Office Setup reports that Photo Editor is removed. Actually, Photo Editor was not removed. Why not?
Why do I receive an Error 1706 or "The feature you are trying to use…" error message when I am removing Office from my computer?
When I remove Office from my computer, some files are left behind in my Shortcut Bar folder? Why, and can I safely remove them?
When I use the Office Setup program to remove some of my templates, files that I modified are removed. Why is this happening?
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Learn About the Office 2000 Rollback Feature
Find out how Office 2000 Setup restores a previous installation of Office, if installation unexpectedly quits before you complete it.
Can I use the Small Business Pack with Office 2000?
What products qualify me for the Office 2000 Upgrade package?
Can I create my own digital signature for testing my Visual Basic for Applications projects?
Office Conversion Resource Center
Office 2000 File Optimizer
Office 2000 Web Components White Paper
Office Web Components, a new technology in Office 2000, allows users to publish interactive spreadsheets and databases directly to the Web. Read this white paper to learn how Office Web Components help organizations use the Web more effectively.
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