Frequently Asked Questions for Office 97 for Windows
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Get the latest information on the following categories.
Office 97 Setup leaves some files on my computer after I uninstall it. How can I completely remove Office 97?
Can I run multiple versions of Microsoft Office on my computer?
How can I confirm that my CD-ROM disc is OK and that my CD-ROM drive is reading the compact disc correctly?
How can I ensure that setting up Microsoft Office 97 goes smoothly?
Which products qualify for the Office 97 upgrade version?
What are the system requirements for Microsoft Office 97?
How much disk space is required to install Microsoft Office 97?
Does the Office Setup program change my Autoexec.bat file?
Has the default installation folder for Office changed?
How do I map a network drive to a drive letter so that I can install Word 97 to the network location?
How can I change the default Setup location for Microsoft Office 97?
Why can't I change the default folder for the Office Tools component when I perform a Custom installation?
How do I remove earlier versions of Microsoft Office from my computer?
How do I upgrade to Office 97 but continue to use an earlier version of Microsoft Access?
How can I make sure that shortcuts from an earlier version of Microsoft Office are updated or removed when I install Microsoft Office 97?
After I run Setup and click Online Registration, I receive a message that the Registration Wizard cannot locate the SignUp application; how do I fix this problem?
Why is my Inbox missing after I run Setup and click Remove All to remove Office 97?
What is the Office Startup Assistant and what does it do?
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How do I perform a network installation of Microsoft Office 97?
What files are installed on a workstation when I perform a Run fron Network Server installation?
What networks are supported by Microsoft Office 97?
I am attempting to install Microsoft Office 97 on workstations running Windows NT 4.0 from an administrative installation point on a server. Setup fails on the Windows NT workstations and displays the following error message:
Can't run 16-bit Windows Program
Cannot find \\Server\ShareName\setup.exe (or one of its
components). Check to ensure the path and filename are correct and
that all required libraries are available.
Why is this problem happening?
More than the required disk space is available on the server, but Setup reports that I need more space. How do I resolve this problem?
Can I use Quiet Mode to install the Valupack Components?
Setup seems to stop after I receive the message "Setup is updating your system files." What causes this?
Why does Setup incorrectly report free disk space during an administrative installation?
What command line options are available for the Office 97 Setup program?
Are there any problems I should be aware of when I install Microsoft Office 97 on a computer running Microsoft Windows NT?
When I try installing Microsoft Office 97 on a computer running Microsoft Windows NT 3.51, I receive an error message that indicates I do not meet the minimum requirements for Microsoft Office. How can I resolve this problem?
I want to install Microsoft Office 97 onto a computer running Windows NT. Are there any problems that I should be aware of?
Why do I receive error messages when I run Setup with a custom .stf file that I created with the Network Installation Wizard?
How can I find more information about the Network Installation Wizard?
How can I store all of the Office Assistants on end user's desktops?
How can I install clip art on end user's desktops?
How can I use Network Install Wizard to install other applications such as Internet Explorer?
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How do I deploy a customized Office Shortcut Bar when Installing Office 97?
How can I customize a Run from Network Server installation of Office?
What are the switches that I can use with Setup in Microsoft Office 97?
How can I create Start menu shortcuts for the Microsoft Office 97 programs in a Program Group folder on the Start menu?
How can I allow users to run Bookshelf Basics, which is included with Microsoft Office 97, from my server?
Is it possible to perform a Run from Network Server installation of Office 97 without installing Microsoft Outlook so that my organization can use its existing e-mail program?
How can I ensure that users in my organization are automatically saving their documents in the earlier file format while I'm rolling out Microsoft Office 97?
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What causes the "Setup is not intended for this version of Windows" error message?
Why do I get the "IOS failed to initialize" error message when I install Office 97, and then restart Windows 95?
How do I fix the error message "Bdrintl.dll Was Unable To Register Itself"?
What causes an invalid page fault in module Gdi32.dll when I start a program?
What causes an invalid page fault in module Mso97.dll when I start a program or use the AutoCorrect feature?
What causes the "Mfc40.dll Was Unable to Register Itself" error message?
How do I fix the error message "Vbe.dll Was Unable to Register Itself"?
What causes the Setup Error 932 error message?
How do I fix the "Setup Error 168" message?
How do I fix the "Setup Error 797" message?
What causes the error message "The SHELL32.DLL File Cannot Start" when I run Setup?
How do I fix an error message that appears when I run Setup or start an Office program with First Aid 97 installed?
How do I troubleshoot errors that occur in module Kernel32.dll when I work with Microsoft Office 97 programs?
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Does Office 97 Small Business Edition include Office Binder or the Office Shortcut Bar?
Can I obtain Office 97 Small Business Edition on floppy disks?
After installing Office 97 Small Business Edition, I only have two Office Assistants to choose from. Can I get all of the Office Assistants that ship with Office 97 Standard or Proessional Editions?
When I attempt to install an upgrade edition of Microsoft Access 97 or Microsoft Powerpoint 97, the upgrade check fails even though Office 97 Small Business Edition qualifies me for the upgrade. How can I complete setup?
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What products are included in Office 97 Small Business Edition version 2.0?
Does Microsoft Office 97 Small Business Edition version 2.0 include the Office Shortcut Bar?
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How much free hard disk space is required to install the Microsoft Office 97 Service Release 1 (SR-1) Patch?
What updates are included in the SR-1 Patch?
Which files are updated by the Microsoft Office SR-1 Patch?
What enhancements does the SR-1 Enterprise Update contain that are not included in the SR-1 Patch?
How do I know if my programs have been updated to the SR-1 version?
How do I know if my program has been updated by the patch or by an installation run from the Microsoft Office SR-1 Enterprise Edition CD?
I am a system administrator. Should I update installations of Office by using the SR-1 Patch or should I deploy the SR-1 Enterprise Update?
After I install SR-1 on a computer running Microsoft Windows NT Workstation version 4.0, I cannot start the computer. A message indicates that the Hlink.dll file is corrupt. What happened? How do I fix this problem?
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How do I determine if the Microsoft Office 97 Service Release 2 update is installed?
What updates have been released since "Microsoft Office 97 Service Release 2"?
Where do I find more information about Microsoft Office 97 Service Release 2 (SR-2)?
What problems does SR-2 correct?
Does SR-2 address any year 2000 issues?
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How can I find more information about using the Office Shortcut Bar?
How do I delete the location for workgroup templates in the Office Shortcut Bar?
Can I rename a custom toolbar?
Can I rename a custom toolbar button?
Why do my button images appear to be incorrect on a new Office Shortcut Bar?
Why do my button images move when I rename them?
Why does the button that I add display the same image as the first button on the toolbar?
Why does my button image appear as a bubble with a question mark?
When I click an Office Shortcut Bar button, why does QuickView open instead of the program?
Why do I receive an Access Violation error message when I try to add a button for DialUp Networking to the Office Shortcut Bar?
When I add a button to the Office Shortcut Bar, it appears blank. When I add a second button, it displays the image that should appear on the first button. How can I fix this?
Why isn't the Office Shortcut Bar installed?
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How can I disable and enable the Office Assistant?
Why can't I hear any of the animated sounds for the Office Assistant?
Why can't I change the Office Assistant character?
Why does my Office Assistant character appear twice in the Office Assistant Gallery?
Why does the Office Assistant appear when I press F1 in my dialog box in Microsoft Excel?
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Why don't hyperlinks retain the colors I selected?
Why does my system slow down when I switch between my Web browser and an Office program multiple times?
Why doesn't anything happen when I click a "Web Help" topic?
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Why do I lose my password when I save a file from a Binder document?
I don't have an icon for a Microsoft Excel worksheet in Office Binder. How can I add a Microsoft Excel section to a Binder?
Why does my computer stop responding when I click a Microsoft Excel section in a Binder?
Can I open a Binder from Office 97 on a computer on which Office 95 is installed?
Why am I prompted to fax each section in a Binder file that has more than one section?
Why do I receive an error message when I display a UserForm in a Microsoft Excel section in a Binder?
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What is Find Fast and what are the benefits of using it?
How do I properly disable Find Fast to resolve a problem I suspect is caused by Find Fast?
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Are the Office 97 programs year 2000 compliant?
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Why does it take a long time to close a file in a Microsoft Office 97 program?
How can I use System Policies to customize Office?
How do I change the default save folder from "My Documents" to another folder?
Why can't I use the Office Small Business Pack templates with an Office 97 program?
Why does AutoCorrect fail to capitalize some days of the week?
Why are my menus unreadable?
Do Office programs require virtual memory?
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